Poker Dealer arrow_forward

Wind Creek; Chicago (IL); Hybrid; USD 12,000 - 19,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

FSA

EAP

Paid time off

401(k) match

Shift differential

Bonus opportunities

Job summary

Wind Creek is seeking a Poker Dealer to proficiently and courteously deal Poker to customers, delivering a positive guest experience while upholding game integrity and internal controls.

Responsibilities include following IGB rules, handling player transactions, and notifying supervisors of irregularities. The role requires passing auditions, a high school diploma or GED, and availability for nights, weekends, holidays, and training travel.

Qualifications

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment -required
• Must be able to pass an audition for at least 2 Poker games, No Limit Texas Holdem and Pot Limit Omaha -required
• Must be familiar with methods of cheating in Poker.
• Ability to calculate mathematical equations i.e. adding, subtracting, multiplying and dividing without a calculator or paper.
• Must possess complete knowledge of common rules and procedures of all Poker games dealt. Must be able to converse with customers in English.

Responsibilities

• Arrive for shift on time and in proper uniform.
• Exhibit consistent proficiency in dealing the game of Poker.
• Protects and control game being dealt.
• Follow all IGB Rules and Regulations related to the game of Poker.
• Conducts the games in accordance with Departmental policies and procedures, handling player transactions and notifying the Poker Room Supervisor of any irregularities.
• Advises the Poker Room Supervisor of any player disputes or arguments that may arise during the game.
• Informs the Poker Room Supervisor of important or relevant facts regarding specific players.
• Transports cash to the poker room cage or the poker cashier window at the main cage for dealers or patrons of the Poker Room to be exchanged for value chips.
• Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
• Develop a working knowledge of any IGB rules, regulations and Internal Controls applicable to your position.
• Complete all paperwork in accordance with IGB and approved Wind Creek standards.
• Read and understand Wind Creek Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Provide superior customer service to all internal and external customers in compliance with Wind Creek’s customer service standards.
• Adhere to and complies with both departmental and overall property policies and procedures.
• Other duties and responsibilities as assigned

Skills

Poker knowledge

Audition readiness

Customer service

Teamwork

Mathematics

Education

High School diploma or GED

Job description

Description

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Job Overview:

The primary responsibility of the Poker Dealer is to proficiently, courteously, and accurately deal the game of Poker to customers. Dealers must provide a positive unmatched guest experience through the delivery of superior guest service while maintaining a sound understanding of game play, rules, internal controls and gaming standards. They will encourage repeat business, while maintaining game integrity. All duties are to be performed in accordance with departmental and Wind Creek policies, practices, and procedures.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Arrive for shift on time and in proper uniform.
• Exhibit consistent proficiency in dealing the game of Poker.
• Protects and control game being dealt.
• Follow all IGB Rules and Regulations related to the game of Poker.
• Conducts the games in accordance with Departmental policies and procedures, handling player transactions and notifying the Poker Room Supervisor of any irregularities.
• Advises the Poker Room Supervisor of any player disputes or arguments that may arise during the game.
• Informs the Poker Room Supervisor of important or relevant facts regarding specific players.
• Transports cash to the poker room cage or the poker cashier window at the main cage for dealers or patrons of the Poker Room to be exchanged for value chips.
• Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
• Develop a working knowledge of any IGB rules, regulations and Internal Controls applicable to your position.
• Complete all paperwork in accordance with IGB and approved Wind Creek standards.
• Read and understand Wind Creek Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Provide superior customer service to all internal and external customers in compliance with Wind Creek’s customer service standards.
• Adhere to and complies with both departmental and overall property policies and procedures.
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment -required
• Must be able to pass an audition for at least 2 Poker games, No Limit Texas Holdem and Pot Limit Omaha -required
• Must be familiar with methods of cheating in Poker.
• Ability to calculate mathematical equations i.e. adding, subtracting, multiplying and dividing without a calculator or paper.
• Must possess complete knowledge of common rules and procedures of all Poker games dealt. Must be able to converse with customers in English.
• Must have the ability to reach or lean across the table to retrieve cards, chips, player identification or other documentation.
• Ability to follow directions with minimal supervision.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay:

• Compensation:$9.00 - $14.30 per hour, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits:Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.