Poker Dealer

Wind Creek Hospitality; East Hazel Crest (IL); On-site; USD 12,000 - 20,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Paid time off

401(k) plan with company match

Shift differential pay

Quarterly bonus opportunities

Job summary

Wind Creek Hospitality in East Hazel Crest, IL seeks a Poker Dealer to proficiently deal Poker, deliver courteous guest service, and uphold game integrity in a fast-paced casino environment. You will follow IGB rules, use proper procedures, and contribute to a positive guest experience.

The role requires standing for long periods, passing auditions, and working nights, weekends, and holidays. Compensation ranges with experience, plus comprehensive benefits.

Qualifications

• High School diploma or GED is required.
• Must pass an audition for at least 2 Poker games (No Limit Texas Hold’em and Pot Limit Omaha).
• Ability to calculate basic math without calculator.
• Must converse with customers in English.
• Knowledge of poker rules and procedures.
• Ability to stand for long periods and work irregular hours.

Responsibilities

• Arrive for shift on time and in proper uniform.
• Deal Poker proficiently and accurately.
• Protect and control the game being dealt.
• Follow IGB rules and Wind Creek policies.
• Provide superior customer service to all guests.
• Notify supervisor of irregularities and disputes.
• Transport cash to the poker room cage as needed.
• Complete paperwork per Wind Creek standards.
• Maintain knowledge of internal controls applicable to your position.

Skills

Poker knowledge

Mathematical ability

English communication

Guest-service mindset

Auditions in poker games

Teamwork

Education

High School diploma or GED

Job description

Job Overview

The primary responsibility of the Poker Dealer is to proficiently, courteously, and accurately deal the game of Poker to customers. Dealers must provide a positive unmatched guest experience through the delivery of superior guest service while maintaining a sound understanding of game play, rules, internal controls and gaming standards. They will encourage repeat business, while maintaining game integrity. All duties are to be performed in accordance with departmental and Wind Creek policies, practices, and procedures.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Arrive for shift on time and in proper uniform.
• Exhibit consistent proficiency in dealing the game of Poker.
• Protects and control game being dealt.
• Follow all IGB Rules and Regulations related to the game of Poker.
• Conducts the games in accordance with Departmental policies and procedures, handling player transactions and notifying the Poker Room Supervisor of any irregularities.
• Advises the Poker Room Supervisor of any player disputes or arguments that may arise during the game.
• Informs the Poker Room Supervisor of important or relevant facts regarding specific players.
• Transports cash to the poker room cage or the poker cashier window at the main cage for dealers or patrons of the Poker Room to be exchanged for value chips.
• Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
• Develop a working knowledge of any IGB rules, regulations and Internal Controls applicable to your position.
• Complete all paperwork in accordance with IGB and approved Wind Creek standards.
• Read and understand Wind Creek Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Provide superior customer service to all internal and external customers in compliance with Wind Creek’s customer service standards.
• Adhere to and complies with both departmental and overall property policies and procedures.
• Other duties and responsibilities as assigned

Job Requirements

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment -required
• Must be able to pass an audition for at least 2 Poker games, No Limit Texas Holdem and Pot Limit Omaha -required
• Must be familiar with methods of cheating in Poker.
• Ability to calculate mathematical equations i.e. adding, subtracting, multiplying and dividing without a calculator or paper.
• Must possess complete knowledge of common rules and procedures of all Poker games dealt. Must be able to converse with customers in English.
• Must have the ability to reach or lean across the table to retrieve cards, chips, player identification or other documentation.
• Ability to follow directions with minimal supervision.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Compensation:$9.00 - $14.30 per hour, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits:Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.