Poker Chip Runner/Attendant - OC

001 Seminole Hard Rock Hollywood; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision & Life insurance

401K plan

Paid time off

Annual bonus

Job summary

Seminole Hard Rock Hollywood is seeking a Poker Floorperson to oversee the Poker Room operations and seating arrangements for guests. You will assist players with buy-ins, manage game flows, and coordinate with Dealers to ensure smooth gameplay.

The role requires a high school diploma or equivalent, with prior guest service and poker experience preferred. A poker certificate is a plus, and the work environment is fast-paced with strict adherence to gaming regulations.

Qualifications

• High school diploma or equivalent required.
• Prior guest service and/or poker experience preferred.
• Poker certificate is a plus.

Responsibilities

• Interact directly with guests to provide information and seating for Poker Room games.
• Provide buy-ins to players as needed and perform credits and fills with Dealers.
• Maintain waiting lists for all Poker games using the Bravo system.
• Open and maintain games; page players and escort to tables as seats become available.
• Transport cash and chips to and from Poker Cage as needed.
• Promote responsible gaming and responsible alcohol service; report concerns to managers.

Skills

Guest service

Poker experience

Poker certificate

Education

High school diploma or equivalent

Job description

About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks

• Medical
• Dental
• Vision & Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity & much more!

Job Description

Under the supervision of the Poker Floorperson, the incumbent interacts directly with guests providing information and seating for the Poker Room games. Also provides buy-ins to players as needed and performs credits and fills with Dealers.

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Meet and greet guests.
• Answer telephone in Poker area and questions from potential players.
• Maintain waiting lists for all Poker games using the Bravo system.
• Open and maintain games.
• Page players when seats are available and escort players to tables as needed.
• Provide buy-ins to players as needed.
• Perform credits and fills with Dealers.
• Transport cash and chips to and from Poker Cage as needed.
• Wash and reset decks as assigned.
• Maintain constant contact with Floorperson to ensure proper servicing of guests.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Promote positive guest and team member relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Prior guest service, poker experience and/or poker certificate preferred.

Work Environment

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Disclaimer

Credit Check / Criminal Background Check Disclaimer

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Thank you for choosing us as your employer of choice!

Company Culture

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!