Point of Sale Specialist

Socket.dev; Fargo (ND); On-site; USD 40,000 - 56,000; Full time

Job summary

Scheels is seeking a Help Desk- Point of Sale Specialist to support our POS systems across Scheels locations. You will diagnose issues, train staff, and drive successful implementation of new technologies with a focus on outstanding customer service.

The role requires strong communication, organization, and the ability to multitask in a fast-paced retail environment. Travel to new store locations for setup and training is expected.

Qualifications

• Minimum associate’s degree in a business-related field.
• Retail and cash register experience is preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide customer service support on our point of sale system to all Scheels locations
• Diagnose and troubleshoot daily operations, programs and system problems
• Excellent customer service and communication skills (written / verbal)
• Ability to be organized, detailed, and multi-task
• Excellent analytical skills; superior problem-solving skills
• Ability to work independently and with the team
• Respond with urgency to address project needs
• Opportunity to travel to new store locations to lead/assist in set up/training of POS systems
• Responsible for solutions from functional design through implementation in a timely manner ensuring corporate strategies are supported
• Perform quality control of programs and system changes prior to implementation
• Execute project work plans to complete the task on time, and revise as appropriate to meet changing needs and requirements

Skills

Customer service

Communication

Teamwork

Teach-ability

Education

Associate degree in Business related field

Job description

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

Overview:

The Help Desk- Point of Sale Specialist will join a fast paced point of sales team to assist our multiple store locations with troubleshooting register problems and launching new technology and processes.

Responsibilities:

• Provide customer service support on our point of sale system to all Scheels locations
• Diagnose and troubleshoot daily operations, programs and system problems
• Excellent customer service and communication skills (written / verbal)
• Ability to be organized, detailed, and multi-task
• Excellent analytical skills; superior problem-solving skills
• Ability to work independently and with the team
• Respond with urgency to address project needs
• Opportunity to travel to new store locations to lead/assist in set up/training of POS systems
• Responsible for solutions from functional design through implementation in a timely manner ensuring corporate strategies are supported
• Perform quality control of programs and system changes prior to implementation
• Execute project work plans to complete the task on time, and revise as appropriate to meet changing needs and requirements

Requirements:

Customer Service

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early

Team Mentality

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

• Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

The ideal candidate will have a minimum of an associate’s degree in a Business related field and/or; retail and cash register experience preferred

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation

Sedentary work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury

Benefits:

To see a full list ofbenefitofferings from Scheels visit scheels.com/careers

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.