Pncpl Sales Enablement Spec

Deltek, Inc.; Virginia, Fresno (MN, CA); Remote; USD 66,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Enablement Program Manager, where you'll design impactful enablement programs that drive customer engagement and retention. In this dynamic role, you'll collaborate with cross-functional teams to optimize learning experiences and operational processes. Your passion for customer success and instructional design will be key in ensuring the team delivers exceptional value. With a commitment to employee growth and a culture of inclusion, this innovative firm offers a unique opportunity to make a measurable impact in a supportive environment.

Benefits

Healthcare Benefits

401(k) Plan with Company Match

Paid Vacation Time

Short-term and Long-term Disability Coverage

Tuition Reimbursement

Qualifications

• 5+ years in program management or customer success, ideally in SaaS.
• Strong project management skills with multiple initiatives experience.
• Ability to analyze metrics for program improvement.

Responsibilities

• Design and manage enablement programs for Customer Success Managers.
• Lead cross-functional initiatives to align enablement with business goals.
• Oversee content development for training materials and guides.

Skills

Program Management

Customer Success

Project Execution

Cross-Functional Collaboration

Data Analysis

Instructional Design

Communication Skills

Facilitation Skills

Education

Bachelor's Degree in Communications

Bachelor's Degree in Education

Bachelor's Degree in Instructional Design

Tools

Allego

Gainsight

LMS Platforms

Job description

09-Apr-2025

Customer Success Enablement Program Manager

US Remote

10068BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

The Deltek Engagement Services team plays a key role in helping our customers maximize the value for their solutions. As a member of our team, you are the customer's advocate to help them find answers to their questions and support the renewal and growth of their business. If you thrive in a collaborative environment, where learning and development are encouraged, consider Deltek as the next step in your career.

Position Responsibilities

At Deltek, we are committed to providing our Customer Success (CS) team with the tools, knowledge, and strategies they need to thrive. As a Customer Success Enablement Program Manager, you will play a key role in designing and delivering impactful enablement programs that enhance the effectiveness of our CS organization, driving customer engagement, retention, and long-term success. This role is a high-impact, cross-functional position where you'll collaborate with CS Leadership, Product Management, Product Marketing, and Operations teams to create, implement, and optimize strategic enablement initiatives. You will be responsible for developing learning experiences and operational processes that ensure our CS team is equipped to deliver exceptional value to our customers.
If you're passionate about learning & development, customer success, and making a measurable impact, this role is for you!Responsibilities

• Program Management: Design, launch, and manage enablement programs for CSMs, including onboarding, continuous learning, and specialized training initiatives, ensuring programs drive measurable business impact.
• Project Execution: Lead end-to-end enablement initiatives, from needs assessment and planning to execution and evaluation, ensuring timely delivery and stakeholder alignment.
• Cross-Functional Collaboration: Partner closely with internal teams, including Product, Sales, Marketing, and Operations, to align enablement programs with company initiatives, new product launches, and evolving business strategies.
• Process Optimization: Establish and improve scalable frameworks, workflows, and best practices for enablement programs to enhance efficiency and effectiveness.
• Stakeholder Engagement: Serve as the primary point of contact for key stakeholders, gathering feedback, defining enablement priorities, and ensuring content and training initiatives address real business needs.
• Content Strategy & Management: Oversee the development and curation of enablement content, including training materials, playbooks, guides, and learning paths, ensuring alignment with strategic objectives.
• Data-Driven Decision Making: Track and analyze the effectiveness of enablement programs through feedback, performance metrics, and engagement data, using insights to optimize future initiatives.
• Instructional Design Integration: Leverage knowledge of instructional design principles to guide the development of effective training content, working with content creators to ensure engaging and impactful learning experiences.
• Industry Best Practices: Stay informed on the latest trends in customer success enablement, program management, and instructional design to continuously evolve strategies and methodologies

Qualifications

• 5+ years of experience in program management, customer success, enablement, or training development, preferably in a SaaS or technology-driven environment.
• Strong project and program management skills, with experience managing multiple initiatives simultaneously.
• Experience leading cross-functional initiatives and driving stakeholder alignment.
• Ability to analyze performance metrics and leverage data-driven insights to improve enablement programs.
• Familiarity with instructional design principles and experience guiding content development efforts.
• Excellent facilitation, communication, and presentation skills.
• Proficiency in enablement tools such as Allego, Gainsight, LMS platforms, or similar technologies.
• Bachelor's degree in communications, education, instructional design, or a related field preferred.

Compensation Information

The U.S. salary range for this position is $66,500.00 - $100,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Travel Requirements

No

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.