PMR Office Coordinator - Speech Therapy - St. Rita's Medical Center

Bon Secours Mercy Health; Lima (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

Tuition assistance

Paid time off

Professional development

Job summary

Bon Secours Mercy Health in Ohio is hiring for clerical support to Outpatient Rehabilitation across multiple locations. Role includes patient registration, scheduling referrals, POS collections, and general office duties.

You'll assist with medical records preparation, navigate the EMR system, and communicate insurance details to patients. AIDET training and strong customer service are essential as you work with patients, families, and staff.

Qualifications

• HS diploma or GED required; an Associates degree is preferred.
• BLS by the AHA within 6 months of hire.

Responsibilities

• Register new patients with accurate demographic and insurance info and ensure check-in before therapy.
• Schedule referrals and appointments across multiple areas and disciplines; handle cancellations and rescheduling.
• Handle Point of Service collections for current and previous balances.
• Perform general office duties: multi-line calls, faxing, filing.
• Prepare Medical Records for scanning.
• Provide courteous customer service using AIDET skills to patients, families and staff.
• Navigate the EMR system and complete daily assignments.
• Explain insurance benefits including deductibles and out-of-pocket costs to patients.
• Demonstrate knowledge of Outpatient Rehabilitation Service Lines.

Skills

Registration

Scheduling

Customer Service

Office Administration

EMR Navigation

Insurance Explanation

AIDET

Outpatient Rehab Knowledge

Education

High School Diploma or GED

Associates Degree preferred

Tools

EMR System

Job description

Clerical support to Outpatient Rehabilitation services in multiple locations. This includes registration, scheduling and Point of Service Collections. General office duties.

Essential Job Functions

• Registration of all new patients. Ability to make sure that all registration information is correct including demographic information, insurance information and correct order for therapy services. All patient must be checked in prior to start of therapy on each visit.
• Scheduling of new referrals and recurring appointments for multiple areas. Ability to schedule referrals by diagnosis and discipline (PT/OT/ST) to correct diagnostic team based on physician referral and prescription. Ability to schedule multiple discipline patients. This also includes taking cancellations and rescheduling of new referrals and recurring appointments.
• Point of Service collection for current and previous balances
• General Office Duties, including answering of multi telephone lines, faxing, filing.
• Preparation of Medical Records for scanning
• Customer Service – Ability to address multiple customers (i.e. patients, families, co-workers, physicians, etc) using AIDET skills. Courteous behaviors and polite approach will be presented during all interactions. Behaviors will be observed during face to face and telephone interactions.
• Ability to navigate the electronic medical record system and complete assignments within the system daily.
• Ability to interpret insurance information to the patient. This information includes plans deductible and out of pocket and the benefits that apply for therapy services.
• Demonstrates appropriate knowledge of Outpatient Rehabilitation Service Lines.

Job Requirements

• High school diploma or general education degree (GED);.Associates Degree Preferred
• combination of education and experience.
• BLS by the AHA within 6 months of hire

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affir… please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]