PMO Tech

ASSA ABLOY Group; Plano (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

ASSA ABLOY Global Solutions in Plano, TX is seeking a PMO Technician in Hospitality to drive project delivery with internal and external stakeholders. You will manage scheduling, coordinate multi-project activities, and support installations and retrofits across hotel projects.

The role emphasizes proactive communication, desk management, and strong written/verbal communication to ensure on-time execution and high customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent technical experience.
• Experience with Microsoft Office Suite, Smartsheets, and Teamwork preferred.
• Ability to work in a fast-paced environment and coordinate with Sales, PMs, and customers.

Responsibilities

• Mobile Key Interface Setup.
• Testing for New Installs & Retrofits.
• Vostio Setup and Testing Pre-install Testing.
• General Troubleshooting and Technical Support.
• Special Projects and Assignments as requested by the PM Team and/or Management.
• Participating in Planning Calls with Sales, PMs, and Customers.
• Managing the Scheduling of Customer Support Calls.
• Job/Product Training for new PMO Team Members as needed.

Skills

Collaborative skill

Client coordination

Desk management

Scheduling coordination

Multi-project management

Time management

Communication

Solutions oriented

Interpersonal skills

Education

Bachelor’s Degree or equivalent technical experience

Tools

Microsoft Office Suite

Smartsheets

Teamwork

Job description

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.
Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Hospitality for a PMO Technician. Your Role in Keeping the Future in Safe Hands…
PMO Tech position works collaboratively with multiple stakeholders, internal and external customers. There must be a concentrated focus on excellence in project delivery and the overall execution is in accordance with implementation schedules.
ASSA Abloy Global Solution Projects are multi-faceted and comprise varying access solutions, including mobile access technology for a host of new hotel construction and renovation projects. Project technical support will vary based on the scope of the project.
There is a continual stream of new projects assigned to the PMO throughout the month. Thus, proactive communication with project management is critical during the life cycle of each project requiring technical support. This will ensure the proper completion of deliverables.
As part of the functional requirements of the role, the PMO Tech will manage such tasks as bulletized below:

• Mobile Key Interface Setup
• Testing for New Installs & Retrofits
• Vostio Setup and Testing Pre-install Testing
• General Troubleshooting and Technical Support
• Special Projects and Assignments as requested by the PM Team and/or Management
• Participating in Planning Calls with Sales, PMs, and Customers
• Managing the Scheduling of Customer Support Calls
• Job/Product Training for new PMO Team Members as needed

Our ideal candidate will be able to operate efficiently in a very fast-paced environment, be a self-starter, effective communicator, detail-oriented, possess a high degree of initiative to learn, and maintain efficient overall desk management.
The following skills are also required:

• Exceptional collaborative skill
• Client interface and coordination experience
• Adept at overall desk management and scheduling coordination
• Ability to manage multiple projects with competing priorities
• Possess exceptional time management skills
• Must possess excellent written and verbal communication ability
• Must be solutions-oriented and have sound decision-making ability
• Great interpersonal skills and culture fit

Education and/or Work Experience Requirements:

• Bachelor’s Degree or equivalent technical experience
• Experience with Microsoft Office Suite, Smartsheets, and Teamwork is preferred

We are the ASSA ABLOY GroupOur people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.