PMG Surgery Scheduler

Presbyterian Healthcare Services; Carmel (IN); On-site; USD 24,000 - 40,000; Full time

Job summary

Presbyterian Healthcare Services in Albuquerque, NM is hiring a Surgery Scheduler to coordinate complex surgical schedules, preauthorization processes, and patient communications. The role requires 18+ months in a clinical setting and strong organizational and interpersonal skills.

The scheduler will manage OR/ASC and clinic calendars, ensure all necessary consents and referrals are in place, and collaborate with leadership to optimize operations and staffing.

Qualifications

• Strong communication skills for coordinating with providers, patients, and staff.
• Excellent organizational skills for managing complex schedules and priorities.
• Comfort with high-pressure environments and maintaining professionalism.
• 18+ months of clinical setting experience.
• Familiarity with CPT and ICD-10 coding for preauthorization and documentation.

Responsibilities

• Develop and maintain positive relationships with providers and patients.
• Manage complex provider and OR/ASC schedules to ensure timely surgeries.
• Ensure accuracy and completeness of scheduling, including coding information.
• Coordinate preoperative studies, authorizations, and clearances before procedures.
• Communicate with patients via in-person, phone, MyChart, or interpreter as needed.
• Support provider staffing and schedule creation in Epic templates.
• Assist leadership with operational improvements and standardization tasks.

Skills

Strong communication

Organizational skills

Ability to work under pressure

Experience in clinical setting

CPT/ICD-10 familiarity

Education

High School Diploma or GED

Job description

Location Address:

1100 Central Ave SEAlbuquerque, NM 87106-4930

Compensation Pay Range:

Minimum Offer $17.46Maximum Offer $28.78Now Hiring: PMG Surgery Scheduler

Summary:

Surgery scheduling and coordination are critical components of patient care. It is a complex process of coordinating patients’ personal schedules and needs, surgeons’ schedules, access to hospital facilities and insurance authorizations. Must have strong communication skills to coordinate with clinic, surgeon, OR, ASC and outside personnel to ensure case accuracy from creation to completion.Type of Opportunity: Full timeJob Exempt: NoJob is based: Presbyterian HospitalWork Shift: Days (United States of America)

Responsibilities:

• Develop and maintain positive relationships with providers, patients, and internal/external stakeholders.
• Manage complex provider schedules including OR schedules, ASC schedules and clinic schedules.
• Accuracy in scheduling is paramount in performance
• Ability to schedule complex surgical procedures (et. al. total joint replacement, complex cardio-thoracic procedures, robotic cases, minimally invasive, gynecologic oncology and breast oncology, etc.)
• Ensure prior authorizations/certifications/referrals are in place PRIOR to procedure
• Responsible for collaborating all preoperative studies such as labs, diagnostic studies, physician consults, and clearances for upcoming surgeries and procedures.
• Based on surgeon instruction, determine personnel/equipment required and coordinate with OR / ASC staff.
• Must be highly skilled in verbal communication, problem solving, prioritization and organization.
• The Surgery Scheduler schedules all surgical procedures and assures that all the appropriate clinical and insurance coding information is collected for the surgery.
• Coordinate post-operative follow-up needs within the office. Maintain the daily, weekly, and monthly surgery schedules.
• Manages the issues encountered when daily operational changes take place (add-ons, delays, emergencies, cancellations, etc)
• Able to communicate with patients through various methods (in person, over the phone, MyChart, with the use of an interpreter, etc)
• Assist clinical leadership with provider issues
• Serve as liaison between site staff and department for functions related to role such as provider staffing
• Assist in the creation of provider schedules in a computerized staffing system.
• Assists leadership with operational and standardization efforts as needed
• Assists in the creation and management of provider Epic templateDemonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.
• Must make daily decisions independently.
• Other support tasks as assigned; may include facilitating meetings, ordering supplies, and coordinating service requests

Qualifications:

• High School Diploma/GED Required
• A minimum of 18 months experience in a clinical setting.
• Previous one on one experience with surgeon/s required
• Requires strong organizational skills
• Must be able to function under pressure while maintaining professionalism
• Familiarity to CPT and ICD-10 coding

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian’s Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers’ markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state’s largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We’re Determined to Support New Mexico’s Well-Being | Presbyterian Healthcare Services