PMG Patient Services Representative

0090 Presbyterian System Services; United States; On-site; USD 23,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Voluntary benefits

Job summary

Presbyterian Healthcare Services is hiring a PMG Patient Services Representative in Rio Rancho, NM. The role supports patients with triage, scheduling, and referrals, ensuring accurate demographic data and high-quality service.

The position is full-time, on-site, with weekday shifts (Monday–Friday) and offers a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• At least 1 year of office/business experience.
• Call Center experience is preferred.

Responsibilities

• Support patients by managing triage needs and scheduling appointments.
• Coordinate referrals and handle messaging.
• Ensure demographic information is accurate and up to date.

Skills

Call Center experience

Customer service

Data entry

Education

High school diploma or GED

Tools

Microsoft Word

Excel

D.A.R.T.

Provider Manual

Pres Online

Policies and Procedures

Job description

Location Address: 2400 Unser Blvd Rio Rancho, NM 87124

Compensation Pay Range: Minimum Offer $16.79 Maximum Offer $27.67

Now Hiring: PMG Patient Services Representative

Summary: Build your Career. Make a Difference. Presbyterian is hiring a skilled PMG Patient Services Representative

Type of Opportunity: Full time Job Exempt: No Job is based: Presbyterian Rust Medical Center Work Shift: Weekday Schedule Monday-Friday (United States of America)

Responsibilities

As a PMG Patient Services Representative, you will support patients by managing triage needs, scheduling appointments, coordinating referrals, handling messaging, and ensuring all demographic information remains accurate and up to date.

• Handle inbound calls using skill‑based routing and meet quality and performance standards. Resolve issues on first contact and complete outbound calls as needed.
• Build and maintain positive relationships with customers and partners.
• Advocate for members/patients, ensure high‑quality interactions, and support satisfaction and loyalty goals.
• Contribute to process and procedure documentation and identify trends or improvement opportunities using the Improvement model.
• Use tools such as Microsoft Word, Excel, D.A.R.T., Provider Manual, Pres Online, and Policies and Procedures to provide accurate information and benefit interpretation.
• Participate actively as a team member across internal teams and improvement initiatives.
• Document all customer interactions (calls, emails, mail, faxes, walk‑ins) in appropriate databases for reporting and analysis.
• Assist with coordinating meetings for training, contracting, or reporting when needed.

Qualifications

High school/GED diploma 1 year office/business experience Call Center experience preferred.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED.

PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services Here, we’re committed to a different way to make a difference.

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, nurses, employees, board members, and volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than one in three New Mexicans. We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.