PM Shift Leader

The Cookie Place Inc; Metairie (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading bakery in Metairie is seeking a Shift Leader to oversee daily operations and ensure excellent customer service. The ideal candidate will have 1-2 years of retail or food service management experience, along with skills in cake decorating and strong customer service. Duties include supervising staff, managing cash handling, and ensuring store cleanliness. This is a full-time position with opportunities for growth in a vibrant work environment.

Qualifications

• 1-2 years of retail and/or food service management.
• 1-2 years of customer service experience.
• 1-2 years of cake decorating experience.

Responsibilities

• Oversee all aspects of daily operations including opening and closing the store.
• Serve guests and create an exciting experience.
• Operate a register and ensure accountability of money.
• Decorate cookies and cakes.

Skills

Excellent customer service skills

Good verbal communication

Ability to multi-task

Attention to detail

Team player

Job description

Job Profile: Shift Leader

Location: Operations

Reports To: Store Manager/Assistant Manager

Overview

Position Purpose

At Great American Cookies, the Shift Leader is an integral part of the day-to-day operations of their shift. The associate is tasked with leading the staff as well as creating a positive experience for every guest that will keep them coming back time and time again. The shift leader works under the supervision of the Store Manager and Assistant Manager to ensure the daily shift is running smoothly in accordance with the company's needs.

Responsibilities

In addition to following The Cookie Place, Inc.'s policies and procedures, principle accountabilities are, but are not limited to:

• Shift Management

• Oversee all aspects of daily operations including opening and closing the store.
• Serve guests and create an exciting experience.
• Operate a register and ensure accountability of money.
• Decorate cookies and cakes with a wide variety of templates.
• Ensure cleanliness of the store and all preparation areas.
• Adhere to all Great American Cookie standards.
• Responsible for meeting store operations and customer service objectives based on The Cookie Place, Inc. standards.
• Oversee all cash handling procedures in the store including making deposits.
• Prepare ingredients for baking and decorating.
• Operate an oven and bake ingredients within standard constraints.
• Ensures that all Company policies and procedures are followed.

• Other:

• Perform other duties as required by their manager.

Position Specifications

• 1-2 years of retail and/or food service management.
• 1-2 years of customer service.
• 1-2 years of cake decorating.
• Excellent customer service skills.
• Good verbal communication.
• Ability to multi-task.
• Attention to detail.
• Must be a team player.
• Must be 18+ years of age.