PM Server Assistant

Resort & Spa; Paradise Valley (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Food and Beverage Assistant to enhance guest experiences. This role involves providing exceptional service, maintaining dining standards, and supporting the team to create a welcoming atmosphere. The ideal candidate will be organized, detail-oriented, and possess strong communication skills, ensuring that every guest enjoys a memorable dining experience. Join a vibrant team and contribute to a culture of excellence in a dynamic environment where your efforts truly make a difference.

Qualifications

• 1-2 years of experience in restaurant operations required.
• Strong communication and organizational skills essential.

Responsibilities

• Assist servers in providing a fine dining experience.
• Maintain dining area and ensure service standards are met.
• Support the team in a collaborative and efficient manner.

Skills

Organizational Skills

Communication Skills

Attention to Detail

Customer Service

Ability to Lift Moderate Weights

Education

High School Diploma or G.E.D. Equivalent

Current Food Handler's Card

Tools

Micros Ordering System

Job description

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This position contributes to Sanctuary's success by working within the framework of a quality Food and Beverage service team. Greet guests in a warm, friendly, and sincere manner. Assist servers in providing guests with a personable fine dining experience.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive.

• Be familiar with all standards of fine dining service etiquette and adhere to these standards.
• Attend all scheduled staff meetings, pre-shifts, supplemental training sessions, and menu rollouts.
• Assist servers with general service throughout the guest experience; provide water service offerings after guests are seated and replenish throughout service. Support the assigned server through the steps of service.
• Assist with removal of completed courses from the table, reset as needed or if directed by the server.
• Bus tables and maintain the area, including table maintenance and any additional directives given by the server.
• Set up and stock service stations in the kitchen and dining room at the beginning and during service; follow side-work assignments and closing duties.
• Clear and reset dirty tables quickly and quietly after guests depart, according to service standards set by the Restaurant Manager.
• Break down bus trays at the dishwashing station; assist dishwashers when needed.
• Know table and position numbers and fulfill the role of food runner when scheduled.
• Assist servers to ensure all tables in the dining room are set to standards.
• Work collaboratively with other server assistants to ensure optimum efficiency.
• Be familiar with emergency safety measures and health codes.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables good relations with guests, vendors, co-workers, and management.
• Perform any other duties as assigned by the Restaurant Manager and/or the Assistant Manager.

JOB REQUIREMENTS

The individual must possess the following knowledge, skills, and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Grooming is a factor of the utmost importance due to constant public contact and must adhere to appearance code guidelines as set forth in the Employee Handbook.
• Must be extremely organized; able to expedite multiple orders completely and correctly.
• Ability to service a twelve-table station without assistance during typical service demand.
• Strong working knowledge of the micros ordering system and other check processing procedures for dining room service.
• Good communication skills are essential. Relay guest complaints and comments to the supervisor immediately.
• Must be motivated and a self-starter. Take the initiative to identify and undertake projects.
• Ability to lift moderate weights up to but not exceeding 50 lbs and remain on feet for prolonged periods.
• Ability to work outdoors in inclement weather when necessary. Ability to carry loaded trays on slippery surfaces.
• Ability to handle hot plates and equipment.
• Strong attention to detail is a must.
• Effective listening, speaking, and writing skills in English are required.
• A pleasant personality to effectively deal with guests during stressful service situations and contribute to a team-oriented atmosphere.
• Ability to identify, address, and resolve conflicts.
• Maintain good safety habits and report unsafe or hazardous conditions.
• Promote excellent guest relations while living the Sanctuary Commitments.

QUALIFICATIONS

Education:

• High School Diploma or G.E.D. Equivalent.
• Current Food Handler's Card.

Related Work Experience:

• Prior experience of 1-2 years in restaurant operations is required.
• Experience with hospitality and customer service is required.