PM&R Technician - Main

Gonzaba Medical Group; San Antonio (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Gonzaba Medical Group in San Antonio, TX seeks a clinical support professional to assist PM&R therapy and treatment delivery. You will prepare rooms, welcome patients, and help with exercises and equipment under the supervision of a Doctor of Chiropractic Medicine or Physical Therapist.

Responsibilities include patient education, maintaining confidentiality, scheduling, and assisting with treatment notes. Bilingual English/Spanish preferred; strong customer service and teamwork are essential in

Qualifications

• Maintains clinical competencies per Gonzaba Medical Group policy.
• Ensures customer service is maintained at the highest level.
• Adheres to customer service expectations including in-person and virtual communication.
• Participates in educational programs as needed.
• Updates job knowledge by reading professional publications and maintaining networks.

Responsibilities

• Prepares treatment room for patient by following procedures and protocols.
• Prepares patients for PM&R therapy by welcoming and assisting into apparel or apertures.
• Provides information to patients by answering questions and requests.
• Helps treat patients by applying heat packs, paraffin dips, and assisting on equipment.
• Educates patients by demonstrating proper use of equipment and exercises.
• Keeps patient information confidential and protects operations.
• Maintains a safe, clean working environment by following rules and regulations.
• Transports patients safely between positions and assists to bathroom and wheelchairs.
• Maintains patient safety as a priority to prevent falls as needed.
• Provides equipment by sterilizing and delivering supplies to treatment area.
• Ensures PM&R equipment operates correctly via maintenance and troubleshooting.
• Maintains PM&R supplies inventory and anticipates needed items.
• Adheres to standards and policies and protects patient information.
• Schedules patients for appointments and reschedules missed ones.
• Forwards treatment notes for billing and maintains confidentiality.

Skills

Customer service

Communication

Bilingual EN/ES

Job description

General Summary:

This position is to primarily support patient care delivery by preparing treatment area, patient, equipment, and materials; performing procedures, under the supervision of a Doctor of Chiropractic Medicine and/or a Physical Therapist.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

General Requirements:

All duties performed will be done accurately and in a timely manner.

• Assumes responsibility for maintaining clinical competencies according to Gonzaba Medical Group policy.
• Ensures customer service is always maintained at the highest level.
• Exercise tact and courtesy when dealing with patients, visitors, providers, and co-workers.
• Must always adhere to customer service expectations including in-person and virtual (via telephone, or telehealth applications) communication.
• Participates in educational programs as needed.
• Bilingual speaking in English and Spanish preferred
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances physical therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Other duties as assigned.

Essential Job Responsibilities:

All duties performed will be done accurately and in a timely manner.

• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patients for physical medicine and rehabilitation (PM&R) therapy treatment by welcoming, comforting, providing and/or assisting patients into PM&R apparel or apertures.
• Provides information to patients by answering questions and requests, allaying fears.
• Helps treat patients by applying heat packs; paraffin dips; helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; measuring mobility; performing prescribed exercises and strengthening techniques.
• Educates patients by demonstrating proper use of equipment and exercise routines.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Transports patients safely from the following positions: sitting to standing or laying down, from standing to sitting or laying down, from laying down to standing or sitting, and assist to the bathroom, into/out of wheelchairs, and pushing/pulling patients in wheelchairs.
• Must always keep the patients’ safety a priority, which will involve preventing potential falls as needed.
• Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
• Ensures operation of PM&R equipment by completing preventive maintenance requirements; following manufacturer's instruction; troubleshooting malfunctions; calling for repairs.
• Maintains PM&R supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Serves and protects by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and GMGs standards.
• Schedules patients for appointments.
• Answer incoming phone calls when necessary and contact patients to reschedule missed appointments.
• Forwards treatment notes to the proper individual for billing.
• Maintains strict confidentiality of company, department, and patient information.

Work Environment:

Depending upon the area assigned may be 100% clinical setting or office setting in a clinic environment. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.

Mental / Physical Requirements:

Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 40 lbs. without assistance. Close vision and ability to adjust focus. Must be able to work efficiently under pressure.

Additional Information:

Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, are committed to the culture and our core values.

Other Duties As Assigned:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Team members will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Responsibilities, knowledge, skills, abilities, and work environments may change as needs evolve.