PM Pharmacy Technician Supervisor Advocate Lutheran General Hospital

Advocate Health; Park Ridge (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Advocate Lutheran General Hospital in Park Ridge, IL seeks an experienced PM Supervisor of Pharmacy Technicians to lead evening operations in a fast-paced hospital setting. You will mentor technicians, optimize workflows, and ensure safe, timely medication distribution while collaborating with pharmacists and other disciplines.

You will supervise staffing, drive quality/compliance, and support department initiatives, inventory control, and problem solving—contributing to exceptional patient care

Qualifications

• High School graduate required.
• Typically 3 years of pharmacy technician experience with lead or senior responsibilities.
• Pharmacy Technician licensure/certification: CPhT or ExCPT within 2 years.

Responsibilities

• Supervises pharmacy technicians and coordinates daily priorities to ensure safe, timely, high-quality services.
• Maintains documentation and compliance with federal, state, and accrediting standards.
• Provides leadership, training and support for department initiatives.
• Supports budget targets via inventory management and workflow efficiency.
• Coordinates staffing to meet workload and solves daily issues.
• Leads quality assurance activities and ensures safe drug distribution and sterile products handling.
• Collaborates on workflow changes, process improvements, and technology implementation.
• Participates on hospital/system committees and partners with other departments.
• Develops and implements new services through evaluation and innovation.
• Performs HR duties including coaching, performance reviews, hiring decisions, and morale.

Skills

Leadership

Organization

Prioritization

Decision making

Team building

Customer service

Conflict resolution

HIPAA compliance

Computer skills

MS Office

EHR systems

Communication

Problem solving

Detail oriented

Education

High School diploma

Job description

Advocate Lutheran General Hospital is seeking an experienced and motivated PM Supervisor of Pharmacy Technicians to lead our evening operations within a fast paced, patient focused hospital pharmacy setting. This role is ideal for a hands on leader who is passionate about mentoring teams, optimizing workflows, and ensuring safe, timely medication distribution during PM hours.
In this role, you will supervise and support pharmacy technicians, coordinate daily operational activities, and partner closely with pharmacists and interdisciplinary teams to maintain the highest standards of quality and compliance. You’ll play a key role in staff development, scheduling, problem solving, and ensuring smooth transitions across shifts—all while contributing to exceptional patient care at one of Advocate Health’s flagship hospitals.
If you thrive in a collaborative healthcare environment, bring strong leadership skills, and are committed to operational excellence, we invite you to join Advocate Lutheran General Hospital and make a meaningful impact every evening.

Major Responsibilities:

• Supervises operational activities of pharmacy technicians, coordinates staff to meet daily priorities, resolves issues, and insures services are safe, timely and high quality.
• Ensures appropriate documentation is completed and retained. Participates in the maintenance of department compliance with federal, state, Accrediting Organization, and other regulatory law and/or standards.
• Provides leadership, training and support for department strategic initiatives.
• Supports budget targets through inventory management, waste reduction, and efficient workflows.
• Coordinates daily staffing and scheduling of pharmacy technicians to ensure workload needs of the department are met. Problem solves daily issues as needed.
• Coordinates departmental Quality Assurance activities including but not limited to, patient care area inspections, unit-based cabinet inspections, refrigerator logs, controlled substance audits, and medication event tracking. Ensures that all pharmacy technicians are providing safe, accurate, and efficient services in the drug distribution and sterile products preparation.
• Leads team members to comply with strategies and tools to achieve system, hospital and department goals. Assists with planning and implementation of workflow changes, process improvements, and technology implementation
• Participates on hospital-wide and system committees/teams and collaborates with other departments as needed.
• Develops and implements new and improved services through evaluation and innovation.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

• Pharmacy Technician certification (CPhT) issued by the Pharmacy Technician Certification Board needs to be obtained within 2 years, or
• Pharmacy Technician Certified (ExCPT) issued by the National Healthcareer Association needs to be obtained within 2 years.
• If working in WI: Registered as a Pharmacy Technician through Wisconsin Department of Safety and Professional Services, application must be submitted prior to start date.
• If working in IL: Registered as a Pharmacy Technician through Illinois Department of Financial and Professional Regulation, application must be submitted prior to start date with license obtained within 60 days of date of submission.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 3 years of experience in pharmacy as a technician, with experience as a lead or senior level staff.

Knowledge, Skills & Abilities Required:

• Demonstrated leadership skills and abilities including organization, prioritization, decision making, team building, customer service, and conflict resolution.
• Advanced level knowledge of the advances in pharmaceutical practices and understanding of health care and retail pharmacy trends.
• Knowledge of pharmacy standards, policies, procedures, and Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Intermediate computer skills including the ability to navigate through a database and run reports. Proficient keyboarding skills and previous experience with Microsoft Office products, electronic mail and/or electronic health information records systems.
• Excellent communication and interpersonal skills. Demonstrated ability to maintain confidentiality, take initiative, and to work effectively with providers, staff and patients.
• Demonstrated strong problem-solving skills including the ability to handle difficult situations.
• Must be detail-oriented with the ability to handle multiple demands simultaneously.

Physical Requirements and Working Conditions:

• Must have fine motor manipulation of hands and wrists to use computer keyboard and to prepare syringes.
• Will be exposed to chemical hazards, so will be required to wear protective clothing as necessary.
• Must have functional speech, vision, and hearing.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.