PM-Multi-Family Mortgage Servicing

ISN Corp; Bethesda (MD); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical coverage

FSA

Disability insurance

Life insurance

401(k) retirement plan

Paid time off (PTO) from day one

Growth and leadership development

Job summary

ISN Corporation seeks a Program Manager to oversee a government contract focused on multi-family mortgage servicing. This senior role calls for leadership of staff, contract administration, and close collaboration with federal agencies to deliver compliant and timely results.

The ideal candidate holds a related Bachelor's degree with seven-plus years of mortgage servicing and FAR experience, strong communication skills, and a proven ability to manage budgets and teams in a production

Qualifications

• Must have Bachelor’s degree in related field.
• Seven+ years in commercial mortgage servicing or related programs.
• Strong leadership, communication, and analytical skills.
• Experience with FAR and government contracting.
• Ability to manage budgets, schedules, and staff.
• Detail-oriented with strategic thinking.

Responsibilities

• Recruit, lead, train, and evaluate staff for the program.
• Manage mortgage servicing tasks and governance for the contract.
• Oversee project lifecycles, schedules, and budgets.
• Ensure compliance with contractual performance standards and security requirements.
• Prepare contract deliverable reports and status updates.
• Collaborate with leadership, operations, and the government agency.
• Provide mentorship and manage surge capacity as needed.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PM-Multi-Family Mortgage Servicing

Full Time US

Join a Company Where Leadership Makes a Difference

At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations.

At ISN, you'll find more than a career—you'll find an opportunity to influence strategy, lead high-performing teams, and help shape the future of government. We foster a collaborative, entrepreneurial culture where leaders are empowered to solve complex challenges, build strong customer partnerships, and create lasting impact.

If you're passionate about leading people, delivering operational excellence, and driving strategic growth across federal programs, we'd love to hear from you.

Why You’ll Love Working at ISN

We believe great leaders deserve great support. Our comprehensive benefits package includes:

• Comprehensive Medical Coverage with Prescription Benefits
• Flexible Spending Accounts (FSA)
• Company-Paid Short-Term & Long-Term Disability
• Company-Paid Basic Life Insurance
• 401(k) Retirement Plan
• Paid Time Off beginning on your first day of employment
• Professional growth and leadership development opportunities

ISN is in search of a Program Manager to oversee a government contract to include multi-family mortgage servicing tasks and activities.

Key Responsibilities

Ability to recruit and interview, lead, manage, train, and evaluate staff, and recommend program improvements.

• Utilize information technology systems provided by either the client or developed by the organization for mortgage servicing, reporting, etc.
• Ability to manage project lifecycles, schedules, and budgets, along with proficiency in contract administration.
• Deliver positive results to the government agency by providing the resources and support required to succeed in a secure, production focused environment.
• Demonstrate strong leadership to ensure the program is compliant with contractual performance standards, defined processes, and all security requirements.
• Prepare reports as needed and submit contract deliverable reports.
• Work collaboratively with all levels of company leadership, operations, program support, and the government agency.
• Provide guidance and mentorship to program and management staff regarding employees, program changes, and workload concerns.
• Manage surge capacity with the workload as needed.

Required Qualifications

• Bachelor’s degree in a related field (public administration, business management, finance, accounting, economics) from an accredited institution.
• Minimum of seven (7) years documented relevant experience in commercial multi-family mortgage servicing management, escrow and taxes, loss mitigation, default, and risk management.
• Minimum of five (5) years documented relevant experience with knowledge of government Federal Acquisition Regulations (FAR);
• Must possess exceptional attention to detail, strategic thinking, and clear communication abilities to align contractor performance with agency missions.
• Work collaboratively with all levels of company leadership, operations, program support, and the government agency.
• Good analytical and problem-solving skills, as well as excellent verbal and written communication skills.
• Able to pass ISN and Government background checks.

ISN Corporation is proud to be an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.

ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment.