Program Manager-Residential Loan Servicing

ISN; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental plan

Flexible spending accounts

Company-paid disability insurance

Free basic life insurance

Retirement plan

Paid time off starting on Day 1

Job summary

ISN is seeking a talented individual to oversee staff management and project lifecycles in mortgage servicing. Ideal candidates will have significant experience in residential mortgage management, along with strong leadership and analytical skills.

Responsibilities include recruiting and mentoring staff, managing budgets, and ensuring compliance with standards. Candidates must hold a relevant Bachelor's degree and possess extensive knowledge of government regulations and mortgage servicing practices. A commitment to equal opportunity employment is emphasized.

Qualifications

• Minimum of seven years of relevant experience in mortgage servicing management.
• Minimum of five years of relevant experience with knowledge of government FAR.
• Exceptional attention to detail and strategic thinking skills.

Responsibilities

• Recruit, interview, lead, manage, and evaluate staff.
• Utilize IT systems for mortgage servicing and reporting.
• Manage project lifecycles, schedules, and budgets.

Skills

Leadership

Analytical skills

Communication

Problem-solving

Attention to detail

Education

Bachelor’s degree in a related field

Job description

Benefits

• Comprehensive medical coverage with prescription benefits
• Dental plan to keep you smiling
• Flexible spending accounts for smarter saving
• Company-paid short‑ and long‑term disability insurance
• Free basic life insurance—because we’ve got your back
• A solid retirement plan to help you plan ahead
• Paid time off starting on Day 1

Job Responsibilities

• Recruit, interview, lead, manage, train, and evaluate staff, and recommend program improvements.
• Utilize information technology systems provided by either the client or developed by the organization for mortgage servicing, reporting, etc.
• Manage project lifecycles, schedules, and budgets, with proficiency in contract administration.
• Deliver positive results to the government agency by providing the resources and support required to succeed in a secure, production‑focused environment.
• Demonstrate strong leadership to ensure the program is compliant with contractual performance standards, defined processes, and all security requirements.
• Prepare reports as needed and submit contract deliverable reports.
• Work collaboratively with all levels of company leadership, operations, program support, and the government agency.
• Provide guidance and mentorship to program and management staff regarding employees, program changes, and workload concerns.
• Manage surge capacity in accordance with workload demands.

Required Qualifications

• Bachelor’s degree in a related field (public administration, business management, finance, accounting, economics) from an accredited institution.
• Minimum of seven (7) years documented relevant experience in residential mortgage servicing management, escrow and taxes, loss mitigation, default, and risk management.
• Minimum of five (5) years documented relevant experience with knowledge of government Federal Acquisition Regulations (FAR).
• Must possess exceptional attention to detail, strategic thinking, and clear communication abilities to align contractor performance with agency missions.
• Provide guidance and mentorship to program and management staff regarding employees, program changes, and workload concerns.
• Good analytical and problem‑solving skills, excellent verbal and written communication skills, and ability to communicate and collaborate with Government contracting representatives.
• Able to pass ISN and Government background checks.

Equal Employment Opportunity

ISN Corporation is proud to be an Equal Opportunity Employer.

We are an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.

Background Check

ISN Corporation maintains a Drug‑Free Workplace. All candidates must successfully complete a pre‑employment background investigation prior to starting employment.