PM Hotel Front Desk Agent

Embassy Suites Columbus, OH; Columbus (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Embassy Suites Columbus is seeking a Front Desk staff member who will be responsible for greeting guests, managing check-in/out processes, and handling customer inquiries. The ideal candidate will have a strong passion for hospitality, and a high school diploma or equivalent experience in hospitality or customer service would be preferred. This role requires flexibility, including the ability to work evenings, weekends, and holidays.

Qualifications

• One year hospitality experience required.
• Experience in cash and credit card procedures.
• Knowledge of hotel layout and local area.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Balance departments from daily activity report at the end of shift.
• Respond promptly to any guests’ inquiries or complaints.

Skills

Attention to detail

Customer service

Education

High School diploma or GED

Job description

WEEKEND NIGHTS A MUST!

Also, must be able to put your phone down to work.

And one more thing, I keep interviewing people who say they are doing multiple tasks at other properties, like maintenance or breakfast or housekeeping during their front desk shift. We don't ask our Front Desk staff to do that. This is for a Front Desk position only.

Kana Hotel Group'smission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company.As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Primary Responsibilities

• Greet guests and perform check-in/out procedures

• Follow all cash and credit card procedures required by hotel and brand standard

• Check house count to determine the rooms available for the day

• Review credit limit exception report & gets additional approval if necessary

• Check expected departures for today & clears checkouts or extends stays after check out time

• Update housekeeping room status when received from housekeeping

• Balance departments from daily activity report at the end of shift

• Performs cashier shift change when cash is in balance

• Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them

• Mention various hotel amenities, (free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations

• Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest's demands cannot be met

• Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form

• Ability and flexibility to work various shifts including evenings, weekends, and holidays

Education/Experience

• High School diploma or GED preferred

• One year hospitality experience required

• Customer service experience required

• Experience handling cash and credit card procedures

• Attention to detail

• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.

• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.