PM Host (La Boucherie) - InterContinental Los Angeles Downtown

IHG Hotels; California; Vor Ort; USD 37.000 - 46.000; Vollzeit

Benefits dieser Stelle

Hotel discounts worldwide

Discount programs for employees

Zusammenfassung

InterContinental Los Angeles Downtown is seeking a friendly server to welcome guests, seat them promptly and assist with payment processing. You will help maintain a smooth dining flow and ensure a high standard of service in a luxury hotel setting.

Excellent communication, cash handling and multitasking are essential. You may assist with take-out orders or room service and will collaborate with other departments to deliver an outstanding guest experience.

Qualifikationen

• Basic reading, writing and math skills.
• 6 months cash handling experience or food service experience.
• Ability to perform open/close tasks and maintain accuracy.

Aufgaben

• Greet guests promptly and seat them, balancing workload.
• Receive payments and process transactions; balance cash at close.
• Promote teamwork and coordinate with other departments.
• May take-out orders or room service and up-sell.
• May assist with opening tasks and guest requests.

Kenntnisse

Cash handling

Food service

Basic math

Jobbeschreibung

About InterContinental Los Angeles Downtown

As the tallest building west of Chicago, InterContinental Los Angeles Downtown will forever elevate the city skyline. Located in the epicenter of downtown's historic financial and arts district, and mere blocks from Staples Center and L.A. Live, InterContinental Los Angeles Downtown leads the way as the new architectural icon of luxury hospitality.

The hotel features 889 guest rooms including 109 suites, and a host of culinary venues, including La Boucherie, an elegant American steakhouse with a French twist; lively Lobby Bar; and Spire 73 - the tallest open-air rooftop bar in the Western Hemisphere - located atop the 73rd floor, boasting breathtaking 360-degree views.

Bedecked in sustainable design, the hotel is the first LEED-Gold certified building in downtown Los Angeles for Building Design and Construction.

InterContinental Los Angeles Downtown has received awards from US News & World Report, Condé Nast Traveler Readers' Choice, Travel + Leisure World's Best, AAA Four Diamond, Wine Spectator, Meetings Today, and more. La Boucherie is also a Michelin Guide recommended restaurant.

The hotel offers a 70th-floor sky lobby, 13,000 sq. ft. fitness center, Club InterContinental Lounge, and outdoor pool, as well as over 100,000 square feet of indoor/outdoor meeting and event spaces, including a 21,500-square-foot elegant Wilshire Grand Ballroom. From intricate light fixtures inspired by L.A.'s infamous freeways to billboard-inspired headboards in each guest room reflecting L.A.'s classic beach towns, foothills, car culture and urban scene, the hotel aims to bring a fresh, iconic and elevated perspective of Los Angeles to travelers and locals alike.

Job Overview

Welcome guests to restaurant, seat them, and accept payment when they are done.

Responsibilities

• Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available.
• Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques.
• May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
• May be asked to handle guest complaints and special requests.
• May assist with other duties as assigned.

Qualifications and Requirements

• Basic reading, writing and math skills and 6 months cash handling experience or food service experience.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
• Handling food objects, products and utensils
• Using a keyboard
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit, quantities, and variances.
• May be required to work nights, weekends, and/or holidays.

What We Offer

The hourly pay range for this role is $26.87 - 33.59. This range is only applicable for jobs to be performed in Los Angeles, California.

This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other