PM Greeter- Restaurant

Hyatt Hotels Corporation; Kansas City (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free room nights

Insurance (Medical, Dental, Vision)

401K with company match

Paid family leave

Tuition reimbursement

Stock Purchase Plan

Retail discounts

Job summary

Andaz Miami Beach is looking for greeters who are excited, qualified, hardworking individuals with a passion for hospitality and a commitment to superior guest service. The Greeter is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere.

A friendly demeanor, exceptional customer service skills and the ability to multitask contribute to the overall success of this position.

Qualifications

• Must be able to lift a minimum of 20lbs.
• Flexibility to work evenings, weekends, and holidays.
• Previous experience in a customer service role.
• Exceptional interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and composed under pressure.
• Knowledge of restaurant operations and familiarity with reservation systems is a plus.
• A positive and friendly demeanor.

Responsibilities

• Greet and welcome guests as they arrive with a warm, genuine smile.
• Manage guest flow by coordinating reservations and seating arrangements.
• Escort guests to tables and present menus.
• Maintain a clean, organized front-of-house and hostess station.
• Communicate with servers and kitchen staff to ensure smooth seating.
• Assist in handling waitlists and coordinating with the team.
• Provide accurate information on menus and daily specials.
• Handle guest inquiries and escalate issues to management when needed.

Skills

Guest service

Interpersonal communication

Multitasking

Teamwork

Positive attitude

Calm under pressure

Reservation systems familiarity

Education

High school diploma or equivalent

Tools

Reservation systems

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting Greeters to join the hotel’s opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city’s culture of music, art, and fashion.

Position Summary

Andaz Miami Beach is looking for greeters who are excited, qualified, hard-working, individuals with a passion for hospitality and a commitment to superior guest service. Experience with Micros, high volume, and extensive hosting are all beneficial but not required. The Greeter is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere. A friendly demeanor, exceptional customer service skills and the ability to multitask contribute to the overall success of this position.

Position Responsibilities/ Essential Functions

• Uphold company policies and procedures, including adhering to work schedules, dress code, and attendance guidelines.
• Adheres to all company safety and sanitation policies and procedures
• Provides prompt, professional, friendly, and personalized service to our guests
• Performs opening side work and set up station
• Attends and participates in any training sessions, department meetings
• Listens to guests and anticipates their needs
• Completes closing side work for specific table sections
• Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
• Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.
• Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area.
• Communicate with servers and kitchen staff to ensure a smooth, coordinated, and fair seating process to ensure servers are not overwhelmed or understated.
• Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.
• Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.
• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
• Handle guest complaints or issues professionally or bring them to the manager when necessary.
• Assist in coordinating reservations and managing the waitlist.
• Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
• Monitor and manage smooth and efficient table turnover.

Qualifications

• Must be able to lift a minimum of 20lbs
• Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry.
• Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
• Exceptional interpersonal and communication skills to interact effectively with guests and team members.
• Strong organizational and multitasking abilities to handle high-volume situations efficiently.
• Ability to remain calm and composed under pressure, providing excellent service even during busy times.
• Knowledge of restaurant operations and familiarity with reservation systems is a plus.
• A positive and friendly demeanor.
• Flexibility to work evenings, weekends, and holidays as per the restaurant's schedule.
• High school diploma or equivalent qualification.

As an Andaz Miami Beach colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period!
• 401K with company match
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values:

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort -

Our family is always growing. Want to be in the know?