PM Front Desk/Night Audit - Residence Inn by Marriott Natick

Colwen Management Inc; Natick (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401K plan

Hotel discount travel

Paid time off

Employee assistance program

Job summary

Residence Inn by Marriott Natick, a Colwen Hotels Property, is seeking a friendly Night Auditor/PM Front Desk Associate to join our team. This role covers two overnight shifts and three PM Front Desk shifts, with duties including guest check-in/out, end-of-day postings, and nightly balancing.

The ideal candidate has 1 year of related hotel experience, excellent communication, strong organizational skills, and a customer-first mindset. On-site role with strong teamwork and hospitality focus.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills, able to handle difficult guests.
• Familiarity with local area and ability to provide directions/maps.
• Proficient with MS Office and common software programs.
• Ability to learn and operate property management system.

Responsibilities

• Operate the front desk and assist guests during pre-arrival, registration, stay, checkout and post-departure.
• Complete end of day activities including posting charges, balancing ledgers, and night audit.
• Provide exceptional guest service.
• Manage front desk operations to ensure timely check-in/check-out.
• Welcome guests warmly and professionally.
• Process guest check-in: confirm reservations and assign rooms.
• Handle requests with professionalism and urgency.
• Investigate and resolve complaints regarding service and accommodations.
• Maintain knowledge of hotel policies, rates, discounts and events.
• Stay informed about local events and hotel offerings.
• Ensure prompt billing delivery and accuracy of daily closing reports.
• Process all payment types and communicate with Lead Audit team.
• Handle confidential guest information discreetly.
• Complete end of day balancing and night audit.
• Keep lobby and shared areas neat and orderly.
• Adhere to Colwen and brand standards.
• Maintain strict key controls.

Skills

Customer service

Communication

Organization

Guest interaction

Tools

MS Office

Job description

PM Front Desk/Night Audit - Residence Inn by Marriott Natick

Job Category: Rooms Front Office

Requisition Number: PMFRO005798

• Posted : September 28, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Residence Inn by Marriott Natick
1 Superior Drive
Natick, MA 01760, USA

Description

The Residence Inn by Marriott Natick, a Colwen Hotels Property, is seeking a friendly and detail-oriented Night Auditor/PM Front Desk Associate to join our team. This position will cover 2 overnight shifts and 3 PM Front Desk shifts.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date
• Provide exceptional guest service
• Efficiently manages the operations of the front desk, ensure check in and check out is timely
• Warmly and professionally welcome all guests
• Process guest check-in: confirm reservations, assign guest rooms
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events
• Maintain knowledge of upcoming events, local area, and hotel offerings
• Ensure prompt delivery of billing to guests
• Ensure accuracy of daily closing reports
• Process all payment types e.g. charges, cash, checks, debit or credit cards
• Communicate with Lead Audit team relating to daily closing and issues
• Discreetly handle confidential guest information
• Complete end of day balancing, run night audit
• Ensure lobby and shared areas are neat and orderly
• Adhere to all Colwen and brand standards
• Maintain STRICT key controls
• Perform other related duties as assigned

Requirements:

• One year of related experience, hotel preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service sills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

Compensation:

Hourly Rate: $20.00

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.