PM Front Desk Agent (3-11PM)

StepStone Hospitality; Providence (RI); On-site; USD 55,000; Full time

Job summary

A leading company in hospitality is seeking a PM Front Desk Agent to join its team. This full-time position involves managing guest accommodations, handling inquiries, and ensuring exceptional customer service. Ideal candidates will have strong communication and mathematical skills, a high school diploma, and a comprehensive knowledge of hotel operations.

Qualifications

• High school education required.
• CPR and first aid training preferred.
• Comprehensive knowledge of hotel departments required.

Responsibilities

• Register and assign rooms to guests.
• Compute bill, collect payment, and make change for guests.
• Answer inquiries pertaining to hotel services.

Skills

Communication

Mathematical skills

Computer skills

Education

High school education

Job description

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Job Type

Full-time

Description

Job Function

Weight

Job functions describe the substance and most important responsibilities of the job.

Totals 90%

• Administration
• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.
  
  

50%

• Support
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.
  
  

40%

Professionalism and Style Expectations

Weight

These are expected of every associate within StepStone Hospitality, Inc.

Totals 10%.

• Personal Effectiveness
• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
• Communication
• Understands and communicates the StepStone Mission and core values
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.
  
  

Requirements

• These are required of every associate.
• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.
  
  

Additional Responsibilities Specific To You Are

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have good mathematical and computer skills.
• High school education required. Relevant training and experience and additional education preferred.
• CPR and first aid training preferred.
• Additional language ability preferred.
  
  

EOE/M/F/V/D/

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Hospitality

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