Plumbing Specialist

Ace Hardware; Laurel (MT); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary with incentive pay

Medical, dental, vision insurance

401(k) retirement plan with company 
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Job summary

Ace Hardware in Laurel, MT is seeking a Plumbing Specialist Salesperson to blend plumbing expertise with sales acumen. You will assist customers, offer product recommendations, and ensure satisfaction throughout the buying process.

The role requires strong communication, knowledge of plumbing components, and the ability to upsell while maintaining showroom standards. Weekend availability is desirable and training is provided.

Qualifications

• Experience in plumbing or related field preferred; weekend availability.
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• We are willing to train the right candidate.
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• Excellent customer service and communication required.

Responsibilities

• Consult with customers to assess plumbing needs and recommend products.
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• Demonstrate knowledge of plumbing items and industry trends.
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• Drive sales by presenting and upselling products and solutions.
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• Provide troubleshooting assistance to customers.
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• Maintain displays and stock levels for high-demand items.
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• Assist in training new sales staff.

Skills

Excellent communication

Strong sales skills

In-depth plumbing knowledge

Troubleshoot plumbing issues

POS systems proficiency

Tools

Point-of-sale systems

Job description

Job Title: Plumbing Specialist Salesperson

Location: Laurel Mt.

Job Type: Full-Time/Part-Time

Reports To: Store Manger

Position Overview

The Plumbing Specialist Salesperson at High Country Ace Hardware combines expertise in plumbing with a passion for sales to provide exceptional customer service and drive business growth. This role involves assisting customers with plumbing product selection, offering expert advice, and ensuring a high level of satisfaction throughout the sales process. The ideal candidate will have a strong background in plumbing, excellent communication skills, and a proven track record in sales.

Key Responsibilities

• Customer Consultation: Engage with customers to understand their plumbing needs and provide tailored recommendations on products and solutions.
• Product Knowledge: Demonstrate in-depth knowledge of plumbing products, including pipes, fixtures, fittings, water heaters, and other related items. Stay updated on industry trends and new products.
• Sales Execution: Drive sales by effectively presenting and upselling plumbing products, addressing customer inquiries, and converting leads into purchases.
• Service and Support: Provide expert advice and troubleshooting support to customers, helping them make informed decisions and resolve any issues they may encounter.
• Inventory Management: Monitor stock levels, manage product displays, and ensure that the store is well-stocked with popular and high demand plumbing items.
• Training and Development: Assist in training new sales associates on plumbing products and sales techniques, contributing to a knowledgeable and effective team.
• Customer Follow-Up: Follow up with customers post-purchase to ensure satisfaction, address any concerns, and build long-term relationships.

Qualifications

• Experience: Preferred proven experience in plumbing or a related field, with a strong understanding of plumbing systems and components. Prior sales experience, particularly in a retail or hardware setting, is highly desirable. Must be available to work weekends. We are willing to train.
• Skills:
• Excellent communication and interpersonal skills.
• Strong sales skills with a customer-focused approach.
• In-depth knowledge of plumbing products and industry trends.
• Ability to troubleshoot plumbing-related issues and provide solutions.
• Proficiency in using point-of-sale systems and basic computer applications.

Physical Requirements

• Ability to lift and carry plumbing products and materials.
• Capable of standing for extended periods and working in a retail environment.

Work Environment

• Primarily works in a retail or showroom setting
• May involve evening or weekend hours based on store needs and customer availability.

Benefits

• Competitive salary with incentive pay.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Employee discounts on products.

Ace Hardware is an equal-opportunity employer. We are committed to creating a positive environment for all employees.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.