Plumbing Service Technician — Growth, Benefits & Impact

Advantage; Stillwater (OK); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

Disability and Term Life Insurance

Matching 401(k)

Paid Holidays

Paid Time Off (PTO)

Job summary

Advantage is seeking Plumbing Service and Install Technicians to perform service, maintenance, inspection, operation and repair of residential plumbing systems, including sinks, water heaters, toilets, and appliances. You will diagnose problems and clearly present options to homeowners, obtaining approval before performing work.

We value training and rewards, with full benefits, a matching 401(k), and no salary cap.

Qualifications

• 2+ years of experience with diagnostic troubleshooting, repair, and maintenance of residential plumbing, water heaters, tankless, and filtration.
• JM License (preferred)
• Strong customer service and interpersonal communication skills
• Ability to provide repair versus replacement options to customers
• Knowledge of drain machines, camera, and locator equipment
• Knowledgeable and skilled in the safe use and maintenance of required tools
• High School Diploma or GED
• Clean driving record
• Basic computer skills, ability to use an iPad to document work
• Ability to speak, read, and write fluently in the English language

Responsibilities

• Execute effective troubleshooting techniques to identify root causes of plumbing issues, including leak detection
• Perform timely and accurate repairs to resolve plumbing and drain issues
• Always explain to the customer what service you are performing and give exact prices & gain approval before doing the work
• Establish customer rapport to sell the right products and services for the customer's needs and wants
• Install, repair, and maintain plumbing systems, equipment, and fixtures
• Ensure compliance with local plumbing codes and regulations
• Educate and assist customers in choosing the best finance options and maintenance plans
• Show yourself as professional and knowledgeable to win new referrals and repeat business
• Maintain your truck so that it is always neat and clean on the inside and outside
• Work alongside Customer Service and Dispatch team to ensure overall success of the business
• Maintain detailed records of services, including documenting pictures of before and after services have been completed
• Always be safety conscious both on the job and while driving
• Participate actively in all training exercises, morning meetings and retreats
• Train and mentor apprentices to ensure quick, accurate repairs and installations

Skills

Customer service

English fluency

Communication

Problem diagnosis

Safety consciousness

Basic computer skills

Education

High School Diploma or GED

JM License (preferred)

Tools

Drain machines

Camera

Locator equipment

Job description

Advantage is seeking Plumbing Service and Install Technicians to perform service, maintenance, inspection, operation and repair of residential plumbing systems, including sinks, water heaters, toilets, and appliances. You will diagnose problems and clearly present options to homeowners, obtaining approval before performing work.

We value training and rewards, with full benefits, a matching 401(k), and no salary cap.