Plumbing Service Technician — Customer-First Earnings

Help; Sharonville (OH); On-site; USD 70,000 - 140,000; Full time

Benefits offered by this job

Company vehicle

Tools

iPhone

iPad

Uniforms

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

HELP is seeking an experienced Plumbing Service Technician for field work across residential job sites in the Cincinnati area. You will diagnose issues, educate homeowners, and present repair options to fit their home and budget, while delivering exceptional workmanship and customer service.

The role includes a base pay with commissions, a company vehicle, tools, iPhone/iPad, uniforms, and full benefits including medical, dental, vision, 401(k) with match and PTO.

Qualifications

• 2+ years of residential plumbing service experience with strong diagnostic and troubleshooting skills.
• Ability to educate homeowners and present Good, Better, Best repair and replacement options.
• Strong customer service, communication, and relationship-building skills.
• Knowledge of local plumbing and mechanical codes.
• Comfortable using tablets and mobile software to complete estimates and service documentation.

Responsibilities

• Diagnose, troubleshoot, and repair residential plumbing systems and fixtures.
• Educate homeowners on the condition of their plumbing systems to deliver an exceptional customer experience.
• Present repair and replacement options that fit the customer’s home and budget.
• Identify opportunities for system improvements, upgrades, and preventative maintenance.
• Perform repairs in compliance with local plumbing codes and company quality standards.
• Complete accurate estimates, invoices, and service documentation using mobile technology.
• Maintain a clean, organized company vehicle and professional appearance.
• Participate in ongoing training to improve skills and income potential.
• Consistently achieve individual performance, customer satisfaction, and sales goals.

Skills

Residential plumbing

Job description

HELP is seeking an experienced Plumbing Service Technician for field work across residential job sites in the Cincinnati area. You will diagnose issues, educate homeowners, and present repair options to fit their home and budget, while delivering exceptional workmanship and customer service.

The role includes a base pay with commissions, a company vehicle, tools, iPhone/iPad, uniforms, and full benefits including medical, dental, vision, 401(k) with match and PTO.