Plumbing Service Technician

Service Minds; Lakeland (FL); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Company take-home vehicle

Fuel card

Company iPad

Training and professional development

401(k) with employer match

Paid time off and holidays

Health, dental, vision insurance

Job summary

Benjamin Franklin Plumbing-Service Minds is seeking an experienced Residential Service Plumber in Lakeland, FL. You will independently run service calls, diagnose and repair plumbing issues, and educate homeowners while delivering high-quality service and a superior customer experience.

You’ll work full-time year-round with uncapped earning potential, paid holidays, and comprehensive benefits. Join a team focused on safety, integrity, and career growth within Service Minds.

Qualifications

• 2+ years of hands-on residential plumbing service experience.
• Experience independently running residential service calls.
• Strong diagnostic and troubleshooting skills.
• Experience with residential plumbing repairs, maintenance, and installations.
• Knowledge of residential plumbing systems and best practices.
• Ability to identify concerns and communicate solutions clearly.
• Comfort with sales while avoiding high-pressure tactics.

Responsibilities

• Independently run residential service calls from start to finish.
• Diagnose and troubleshoot residential plumbing issues.
• Perform repairs, maintenance, replacements, and installations.
• Service and repair water heaters and fixtures.
• Educate homeowners and present repair options based on customer needs.
• Explain findings and recommendations clearly to homeowners.
• Document calls, findings, and completed work in ServiceTitan.
• Build trust and maintain professional customer relationships.

Skills

2+ years plumbing experience

Independent service calls

Customer service leadership

Sales-friendly communication

Troubleshooting skills

Driver's license

Safety compliance

Tools

ServiceTitan

Company vehicle tools

Job description

Are you an experienced Residential Service Plumber who can diagnose plumbing problems, take care of customers, and confidently recommend the right solutions?

Looking for year-round work, uncapped earning potential, great benefits, and a company where your skills and performance are recognized and rewarded?

Come build your career with Benjamin Franklin Plumbing-Service Minds.

We're looking for experienced Residential Service Plumbers who can independently run residential service calls, diagnose and troubleshoot plumbing issues, complete high-quality repairs and replacements, communicate confidently with homeowners, and deliver an exceptional customer experience from start to finish.

This is a customer-facing residential service and sales role. Our plumbers don't just fix problems,they build trust, educate homeowners, present options, and help customers make informed decisions about their home's plumbing systems.

Why Join Benjamin Franklin Plumbing? Earn What Your Experience Is Worth

• Uncapped earning potential — top performers can earn $100,000+ annually
• Guaranteed weekly pay
• Uncapped commission tied to performance
• Full-time, year-round work
• 401(k) with employer match

We Give You the Tools to Succeed

• Company take-home vehicle
• Fuel card
• Company iPad
• Industry-leading technical training and ongoing education
• Customer service, communication, and sales development
• Professional development and leadership opportunities
• Supportive team focused on safety, growth, and success

Benefits That Support You

• HMO, PPO, and HDHP medical plan options
• Health Savings Account (HSA) options
• Dental and Vision insurance
• Life Insurance
• Short-Term and Long-Term Disability
• Paid Time Off (PTO) and paid holidays
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 24/7 telehealth services
• Benefits eligibility beginning the first of the month after 30 days
• 401(k) with employer match

Perks You Won't Find Everywhere

• Champions Club — top performers earn an all-expenses-paid vacation for themselves and a guest
• 30% employee discount on services
• Ongoing technical, customer service, sales, and professional development
• Career opportunities acrossBenjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning
• Multiple paths to grow into field leadership, training, operations, and other opportunities within Service Minds

What You'll Do

As a Residential Service Plumber, you'll independently run service calls and help homeowners keep their plumbing systemssafe, reliable, and operating properly.

You will:

• Independently run residential plumbing service calls from start to finish
• Diagnose and troubleshoot residential plumbing issues
• Perform plumbing repairs, maintenance, replacements, and installations
• Service and repairwater heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems
• Identify plumbing concerns and recommend appropriate solutions
• Perform thorough evaluations of residential plumbing systems when appropriate
• Clearly explain findings and recommendations to homeowners
• Present repair, replacement, and upgrade options based on the customer's needs
• Educate homeowners so they can make informed decisions about their plumbing systems
• Be comfortable with sales and confidently recommend appropriate solutions without relying on high-pressure tactics
• Identify opportunities to improvesafety, reliability, efficiency, and performance of a customer's plumbing system
• Build trust and long-term relationships with customers
• Complete work according to applicable plumbing codes, safety requirements, and company standards
• Document calls, findings, recommendations, photos, and completed work accurately inServiceTitan
• Maintain clean, organized tools, equipment, vehicles, and work areas
• Protect customers' homes and property while performing work
• Represent Benjamin Franklin Plumbing withprofessionalism, honesty, integrity, and pride

What We're Looking For

You may be a great fit if you have:

• 2+ years of hands-on residential plumbing service experience
• Experience independently running residential plumbing service calls
• Strong plumbing diagnostic and troubleshooting skills
• Experience with residential plumbing repairs, maintenance, replacements, and installations
• Knowledge of residential plumbing systems, equipment, and industry best practices
• Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems
• Ability to identify plumbing concerns and determine appropriate solutions
• Excellent customer service skills and the ability to build trust with homeowners
• Strong communication skills and the ability to clearly explain plumbing issues, solutions, and recommendations
• Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs
• Ability to educate customers and provide options without relying on high-pressure sales tactics
• Ability to meet performance goals and KPIs while maintaining acustomer-first approach
• Strong problem-solving and decision-making skills
• Commitment to quality workmanship, professionalism, and integrity
• Ability to manage your time and independently run your daily service calls
• Ability to work effectively in a fast-paced, performance-driven environment
• Motivation to continuously learn, improve, and grow within the plumbing trade
• Valid driver's license with a clean driving record
• Ability to successfully complete required background and drug screening

What Success Looks Like Here

Our most successful Residential Service Plumbers combinestrong technical ability with exceptional customer service and communication.

They can independently manage a service call from beginning to end—understanding the customer's concern, diagnosing the problem, determining the appropriate solutions, completing quality work, and clearly communicating throughout the process.

They also understand the importance of looking at theentire situation, not simply addressing the first problem they see. When they identify additional concerns or opportunities that could improve the home's plumbing system, they educate the homeowner and provide appropriate options.

Great service isn't about pressure. It's aboutlistening, identifying the customer's needs, explaining what you've found, and giving them professional options so they can make an informed decision.

Our successful plumbers take ownership of their work, deliver a professional customer experience, and understand that their reputation and the Benjamin Franklin Plumbing brand are represented on every call.

If you're technically strong, great with customers, comfortable recommending solutions, and capable of independently running residential plumbing service calls,this is the kind of environment where you can succeed.

Build More Than a Job. Build a Career.

AtBenjamin Franklin Plumbing, we believe great plumbers should have opportunities toearn more, learn more, and grow.

As part ofService Minds, you'll have access to ongoing technical, customer service, sales, and professional development along with career opportunities across multiple skilled trades and locations.

Your career doesn't have to stop at Residential Service Plumber. As you continue developing your skills and performance, opportunities may includeField Leadership, Training, Operations, Branch Leadership, and other roles within our growing organization.

We're on a mission ofChanging Lives Through the Skilled Trades, and that starts with creating opportunities for great people to build meaningful, long-term careers.

If you're an experienced Residential Service Plumber who takes pride in your work, delivers exceptional customer service, is comfortable recommending solutions, and wants an opportunity where your performance is recognized and rewarded,we want to hear from you.

Equal Employment Opportunity

Benjamin Franklin Plumbing is anEqual Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees.

We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. All qualified applicants will receive equal consideration for employment in a safe, supportive, and respectful workplace.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. While this is intended to accurately reflect the current job, management reserves the right torevise the job or require that other or different tasks be performed as assigned.