Plumbing Service Manager - West Bridgewater

ARS/Rescue Rooter; West Bridgewater (MA); On-site; USD 135,000 - 156,000; Full time

Job summary

Join a forward-thinking company as a Plumbing Service Manager in West Bridgewater, MA, where you will lead a skilled team of technicians. This role offers a competitive salary and performance bonuses, along with comprehensive benefits including low-cost medical insurance and a 401(k) plan. You will play a crucial role in ensuring operational excellence, coaching your team, and enhancing customer satisfaction. If you're passionate about plumbing and leadership, this is an exciting opportunity to make a significant impact in a supportive work environment that values growth and success.

Benefits

Low-cost medical insurance

Dental and vision insurance options

Health Savings Account (HSA)

401(k) with company match

Paid time off (PTO)

Company-paid life insurance

Qualifications

• Must hold a Massachusetts Master Plumber License.
• 3+ years of experience in plumbing management required.

Responsibilities

• Oversee and train a team of Residential Plumbing Technicians.
• Manage schedules and maintain team productivity.
• Resolve customer concerns to ensure satisfaction.

Skills

Leadership Skills

Communication Skills

Technical Expertise

Revenue Generation

Education

Massachusetts Master Plumber License

3+ years of plumbing management experience

Job description

Company Name: ARS-Rescue Rooter

Overview

ARS Rescue Rooter, a leader in residential plumbing services, is seeking an experienced, Licensed Plumbing Service Manager with a Massachusetts Master Plumber License to lead our team in West Bridgewater, MA. This position offers an exciting opportunity to make a significant impact with a company that values its employees, prioritizes growth, and delivers exceptional service to its customers.

What We Offer:

• Competitive Pay: Base salary of $135,000+ per year
• Performance Bonuses: Bonus potential based on team performance
• License Incentives: Additional pay for Massachusetts Master Plumber License usage
• Comprehensive Benefits:
• Low-cost medical insurance starting at just $5 per week
• Dental and vision insurance options
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with company match
• Paid time off (PTO) and holiday pay
• Company-paid life insurance
• Insurance coverage available within 31 days of employment
• Learn more about our benefits at www.myarsrewards.com.

Responsibilities

As the Plumbing Service Manager, you will oversee a team of Residential Plumbing Technicians, ensuring operational excellence and delivering top-tier customer service. Your role will include:

1. Supervising, training, and evaluating a team of skilled technicians.
2. Managing schedules, assigning tasks, and maintaining team productivity.
3. Coaching technicians to improve technical expertise and revenue generation.
4. Overseeing dispatch operations to match customer needs with technician skills.
5. Providing technical support both on-site and remotely.
6. Monitoring payroll, ensuring accuracy and compliance.
7. Maintaining high standards for equipment, vehicle condition, and paperwork accuracy.
8. Resolving customer concerns to ensure satisfaction and build lasting relationships.
9. Collaborating with the General Manager on data collection, reporting, and surveys.

Qualifications

• Massachusetts Master Plumber License (required).
• Minimum of 3+ years of plumbing management experience.
• Proven leadership skills with a track record of managing high-performing teams.
• Strong communication and training abilities.
• Ability to adapt and thrive in a fast-paced, dynamic environment.
• Demonstrated success in meeting or exceeding revenue goals.

At ARS Rescue Rooter, we believe in creating a positive and supportive work environment where employees can grow and thrive. Join a team that values your expertise, rewards hard work, and offers a clear path for career advancement.

* This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer.

American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination.

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