Plumbing Sales & Service Coordinator – Hybrid Role

Benjamin Franklin Plumbing of Long Island; Silverthorne (CO); On-site; USD 62,000 - 83,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Relocation bonus

Signing bonus

Training & development

Bonus based on performance

Job summary

Benjamin Franklin Plumbing of the Rockies is looking for a motivated, dependable, and customer-focused individual to join our team in a unique hybrid role. This position combines junior plumbing work, warehouse support, and in-home sales.

The successful candidate will assist experienced plumbers with installations, independently complete basic service calls, maintain warehouse inventory, and visit customers’ homes to evaluate their needs and provide estimates.

Qualifications

• 3-5 years of plumbing, construction, or hvac experience is required.
• 3-5 years of customer service experience is preferred.
• Basic knowledge of plumbing/hvac tools, materials, and residential systems
• Strong customer-service and communication skills.
• Comfortable discussing pricing, preparing estimates, and recommending solutions.
• Willingness to learn and accept coaching from experienced technicians and managers.
• Ability to work independently while also contributing to a team.
• Basic computer, tablet, or smartphone skills. ServiceTitan experience is a strong plus.
• Valid driver’s license and an acceptable driving record.
• Plumbing apprentice registration or relevant certification is preferred

Responsibilities

• Assist senior technicians with plumbing and HVAC installations.
• Prepare work areas and trucks and order materials for scheduled jobs.
• Complete basic plumbing services such as drain cleanings, replace garbage disposals, and other minor plumbing repairs.
• Visit customers’ homes to assess plumbing concerns and discuss solutions.
• Identify appropriate repair, replacement, or installation options.
• Explain recommendations clearly and in homeowner-friendly language.
• Prepare accurate estimates using company pricing and estimating procedures.
• Present customers with suitable options at different price points when appropriate.
• Answer questions honestly and help customers make informed decisions.
• Follow up on open estimates and maintain accurate customer records.
• Coordinate approved work with dispatchers, technicians, and warehouse staff.
• Build trust through professional, ethical, and low-pressure communication.
• Look for legitimate opportunities to improve the customer’s comfort, convenience, safety, and plumbing reliability.

Skills

Communication skills

Customer service

Pricing & estimates

Teamwork

Independent work

Education

Plumbing apprentice registration or relevant certification

Tools

ServiceTitan

Job description

Benjamin Franklin Plumbing of the Rockies is looking for a motivated, dependable, and customer-focused individual to join our team in a unique hybrid role. This position combines junior plumbing work, warehouse support, and in-home sales.

The successful candidate will assist experienced plumbers with installations, independently complete basic service calls, maintain warehouse inventory, and visit customers’ homes to evaluate their needs and provide estimates.