Plumbing Paid Service Technician

Villara; Northern (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Villara is seeking a Plumbing Home Service Technician to diagnose, repair, maintain, and improve residential plumbing systems while delivering an exceptional customer experience.

Successful technicians take ownership of the entire service call, communicate clearly, and provide customers with suitable solutions, documentation, and safe, quality work. Equality of opportunity is emphasized in our inclusive, customer-focused culture.

Qualifications

• Minimum 5 years of residential plumbing service experience preferred.
• Strong diagnostic, repair, and troubleshooting skills.
• Experience with residential plumbing systems, including water heaters, fixtures, drains, water and sewer lines, pressure regulation, and related equipment.
• Valid California driver’s license with acceptable driving record.

Responsibilities

• Diagnose and repair residential plumbing systems accurately and thoroughly.
• Perform plumbing service, repair, maintenance, and replacement work within the technician’s training and qualifications.
• Identify the root cause of customer concerns and inspect for additional relevant safety, reliability, or performance issues.
• Clearly explain findings and provide customers with appropriate repair, replacement, and improvement options.

Skills

Residential plumbing

Diagnostics & troubleshooting

Customer service

Communication

Job description

Job Description

Posted Wednesday, August 26, 2026 at 10:00 AM

Beginning in 1947 with just one man, Del Beutler,Villara has been offering innovative products and services and outstanding customer service for more than seven decades all thanks to the people that work here.

We fulfill our mission by recruiting, training, promoting and rewarding an incredible team of individuals whose commitment to creating and developing peerless products and services allows our business to flourish.

We know we can rely on Villara's values and guiding principles and we benefit from Villara's commitment to our on-going professional and personal development.

Position Overview

The Plumbing Home Service Technician is responsible for diagnosing, repairing, maintaining, and improving residential plumbing systems while delivering an excellent customer experience.

Successful technicians at Villara are skilled tradespeople who take ownership of the entire service call - from diagnosis through completion. They communicate clearly, provide customers with appropriate solutions, perform quality work, maintain accurate documentation, and contribute to the overall performance of the Home Services team.

Key Responsibilities

• Diagnose and repair residential plumbing systems accurately and thoroughly.
• Perform plumbing service, repair, maintenance, and replacement work within the technician’s training and qualifications.
• Identify the root cause of customer concerns and inspect for additional relevant safety, reliability, or performance issues.
• Clearly explain findings and provide customers with appropriate repair, replacement, and improvement options.
• Complete approved work safely, professionally, and correctly the first time.
• Educate customers on applicable Villara services, membership options, financing, and other solutions that may benefit them.
• Maintain complete and accurate job notes, invoices, estimates, photos, and other required documentation.
• Maintain a clean, organized work area, vehicle, tools, and inventory.
• Communicate and work effectively with customers, dispatch, customer service, management, and other field employees.
• Follow Villara policies, procedures, safety requirements, plumbing codes, and applicable regulations.
• Participate in required training and continuously develop technical, customer service, and communication skills.
• Perform other job‑related duties as assigned.

Performance Expectations

Villara technicians are expected to:

• Provide a professional and positive customer experience.
• Complete thorough diagnoses and quality repairs with minimal callbacks or rework.
• Present appropriate solutions and give customers the opportunity to make informed decisions.
• Meet established department performance goals, including productivity, sales/close performance, membership opportunities, customer satisfaction, and quality standards.
• Complete documentation accurately and on time.
• Be dependable, prepared, and ready to work as scheduled.
• Take ownership of results and follow through on commitments.
• Work professionally and respectfully with customers and fellow employees.

Qualifications

• Minimum 5 years of residential plumbing service experience preferred.
• Strong plumbing diagnostic, repair, and troubleshooting skills.
• Experience with residential plumbing systems, including water heaters, fixtures, drains, water and sewer lines, pressure regulation, and related equipment.
• Working knowledge of plumbing codes and safe work practices.
• Strong communication and customer service skills.
• Valid California driver’s license and acceptable driving record.
• Ability to use required hand and power tools and perform the physical functions of residential plumbing service work.
• Ability to work independently while contributing to a team environment.
• Availability for overtime or schedule adjustments as business needs require.

Villara Corporation is an equal opportunity employer. In compliance with all Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sex stereotype, gender, transgender, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, sexual orientation, military or veterans status or any other legally protected status. We are prepared to make reasonable accommodation, as necessary, per the Americans with Disabilities Act for our application and interview process. If you require accommodation, please notify Human Resources. Villara Corporation conducts drug testing in accordance with our "Zero Tolerance" drug policy. Villara Corporation is an "At-Will" employer as defined by the California Labor Code.