Plumbing Excavator-Operator

Thornton & Grooms Heating, Cooling & Plumbing; Farmington Hills (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Thornton & Grooms Heating, Cooling & Plumbing is seeking an experienced Excavation Specialist in Farmington Hills, MI. This role involves providing installation and service for underground plumbing repairs, operating excavation equipment, and leading a crew. The ideal candidate has over 2 years of excavation experience and a valid CDL A/DOT certification. A strong focus on safety and high-quality workmanship is essential. Competitive salary and performance targets apply.

Qualifications

• 2+ years of excavation experience in a residential setting.
• Ability to transport excavation equipment safely.
• Strong adherence to safety regulations and procedures.

Responsibilities

• Operate and transport excavation equipment to job sites.
• Lead a three-person crew and work around utilities.
• Coordinate with city inspectors for approvals.

Skills

Excavation experience

Leadership

Knowledge of Miss Dig

Understanding of OSHA regulations

Customer service orientation

Education

Valid CDL A / DOT certification

Tools

ServiceTitan for job tracking

Job description

If you take pride in precision, lead confidently in the field, and are driven to deliver safe, efficient excavation work that not only meets code but leaves a lasting impression on the customer, this is your opportunity to operate at a higher level.

The Big Task

Provide top-level service and installation for all underground residential plumbing repairs, safely operate excavation equipment, and deliver high-quality workmanship.

What You’ll Do

• Operate and transport excavation equipment to residential job sites
• Lead and guide a three-person crew while working around utilities (Miss Dig)
• Expose sewer and drainage systems safely and efficiently
• Coordinate with city inspectors for pass/fail approvals
• Backfill and restore job sites to the proper grade
• Maintain and secure equipment after each job
• Invoice and collect payment onsite
• Utilize ServiceTitan for job tracking and communication
• Cross-train in other roles during weather downtime
• Collaborate with teams to follow Nexstar and the company processes

KPIs for Success

• Maintain a customer NPS of 9.3 or higher
• Keep the labor percentage at 10% or lower
• Maintain a warranty/callback rate of 5% or less
• Achieve a minimum of $10,000 in weekly installed revenue

What We’re Looking For

• Valid CDL A / DOT certification with the ability to transport equipment
• 2+ years of excavation experience
• Strong knowledge of Miss Dig, OSHA, and safety regulations
• Ability to work efficiently, lead a crew, and deliver high-quality results

If you take pride in running a clean, efficient job, leading from the front, and getting it done right the first time, this is the job for you!