Plumbing Branch Associate

Morsco; Garden Grove (CA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical and Dental Insurance

401(k) Plan

Paid Time Off (PTO)

Parental Leave

Vision

Life Insurance

Job summary

Reece USA in Garden Grove, CA is seeking a Plumbing Branch Associate to grow through hands-on experience in branch operations, from order entry to customer service, while developing leadership potential.

Through structured training and mentorship, you’ll learn ERP and inventory systems, support sales and deliveries, and build trusted relationships with customers as you grow into a future branch leader.

Qualifications

• High school diploma or equivalent required.
• 1+ year in customer service, warehouse operations, retail, or construction trades.
• Experience in plumbing or building supply is a plus but not required.

Responsibilities

• Learn branch operations including order entry, inventory control, receiving, deliveries, counter support, and customer service.
• Master ERP, inventory management, and quoting platforms to support daily operations.
• Assist with stock management, cycle counts, merchandising, and warehouse organization.
• Support order fulfillment, delivery coordination, and project scheduling for smooth customer experiences.
• Build strong, trust-based relationships with customers through responsive service and follow-through.

Skills

Customer service

Communication

Organization

Multitasking

Learning mindset

Education

High school diploma or equivalent

Tools

ERP systems

Inventory management

Quoting platforms

Job description

Who We AreWorking at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/PurposeAs a Plumbing Branch Associate, you’ll gain hands-on experience across all areas of branch operations while building the foundational skills required to become a future branch leader. You’ll learn how to deliver exceptional customer experiences, support sales and operational excellence, and strengthen the performance of the branch through proactive problem-solving and a growth-focused mindset.Through structured training, mentorship, and rotational responsibilities, you’ll develop mastery of Reece’s systems, product lines, and service standards. By partnering closely with Sales, Operations, and Branch Management, you’ll learn how to lead teams, support strategic initiatives, and contribute to a culture of collaboration, safety, and continuous improvement. This role is designed for individuals who are eager to grow, motivated to lead, and ready to make an impact in the plumbing distribution industryKey ResponsibilitiesOperational Learning & Branch Support• Participate in a structured training path to learn branch operations including order entry, inventory control, receiving, deliveries, counter support, and customer service.• Master key systems and tools—including ERP, inventory management, and quoting platforms—to support accurate and efficient daily operations.• Assist with stock management, cycle counts, merchandising, and warehouse organization to ensure product availability and operational accuracy.• Support order fulfillment, delivery coordination, and project scheduling to provide smooth and timely customer experiences.• Identify opportunities to streamline processes and improve branch workflow as part of your leadership development.Customer Service & Relationship Building• Build strong, trust-based relationships with customers through responsive service and consistent follow-through.• Develop foundational product knowledge to help customers select the right plumbing solutions.• Support counter sales activities, including identifying product alternatives, processing transactions, and answering technical questions.• Help resolve customer issues with patience, empathy, and a strong sense of accountability.• Contribute to achieving and maintaining a 90%+ customer satisfaction rating.Leadership Growth & Team Collaboration• Shadow Branch Managers, Leads, and senior team members to learn leadership behaviors, decision-making, and operational strategy.• Participate in leadership workshops, coaching sessions, and skill-building assignments aligned with your development plan.• Support team communication, daily huddles, and cross-functional coordination to strengthen branch alignment and performance.• Demonstrate initiative by taking ownership of tasks, proposing solutions, and supporting team members when challenges arise.• Cultivate a safety-first mindset and model the professional conduct expected of future leaders.Product Knowledge & Solution Support• Develop a strong understanding of Reece’s plumbing product lines, system applications, and customer project requirements.• Support sales efforts by recommending complementary products and helping identify customer needs and opportunities.• Use a consultative approach to provide solutions that enhance customer results and overall project success.Key Competencies and Skills Required• Interest in growing into a leadership role within a branch environment.• Strong interpersonal communication and organizational skills.• Ability to multitask in a fast-paced environment while maintaining accuracy and attention to detail.• Eagerness to learn, take direction, and embrace feedback as part of a development path.Minimum Qualifications• Education: High school diploma or equivalent required; additional education in business, construction, logistics, or related fields preferred.• Experience: 1+ year in customer service, warehouse operations, retail, or construction trades; experience in plumbing or building supply is a plus but not required.Our commitment to excellent customer service is just part of our story. We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.All full-time associates are eligible for the following benefits:Medical and Dental InsuranceFlexible Spending Accounts and Health Savings AccountsCompany-paid Life InsuranceShort Term Disability401(k) PlanPaid Time Off (PTO) - plus paid holidaysParental LeaveVoluntary benefits:VisionLong-term DisabilityVoluntary Life and AD&D InsuranceAdditional Voluntary Benefits through CorestreamWe're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.This disclosure is our good faith estimate and may be adjusted for the applicable geographic differential associated with the location, as well the actual duties assigned when the position may be filled. The range for this role considers a wide range of factors that are reviewed in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Reece USA, it is not typical for an individual to be hired at or near the top of the range for their role. Final compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:$23.35 - $35.05In this role you may be eligible for additional contributions to your total rewards package like commission, profit sharing, or an annual bonus. Total Rewards components may be subject to written plan documents.