Plumber

Roto-Rooter; Desert Hot Springs (CA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical insurance with Prescription

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K

Tuition Reimbursement

Profit Sharing

Job summary

Roto-Rooter in Desert Hot Springs, CA is seeking Journeyman Plumbers to join our field service team. You will respond to service calls, diagnose issues, present solutions, and close service sales with a focus on customer satisfaction.

Responsibilities include installing and repairing fixtures, performing sewer and drain cleaning, and preparing invoices while traveling to site locations. A valid driver’s license and CA plumbing license are preferred; OSHA excavation training within the first year

Qualifications

• Requires strong customer service and communication skills.
• Solid knowledge of plumbing systems and repair techniques.
• Experience in selling plumbing products/services a plus.
• Licensed plumber or eligibility within state regulations preferred.
• Excellent problem solving and written/oral communication abilities.

Responsibilities

• Respond to service calls, diagnose issues, provide effective solutions, and close service sales.
• Install and repair plumbing fixtures such as sinks, toilets, water heaters, and other appliances.
• Perform sewer and drain cleaning in varied environments; restore sites post-work.
• Prepare invoices, collect payments, and explain Roto-Rooter guarantees.
• Travel to customer sites and interact professionally with clients.

Skills

Customer service

Communication skills

Plumbing systems knowledge

Sales experience

Licensed plumber

Proactive problem solving

Tools

OSHA training

Excavation Certification

Job description

Overview

JourneymanPlumber

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We pride ourselves on being a great place to work, providing excellent pay (our most experienced plumbers earn more than $100,000 per year), flexible work schedules and top benefits.

Our plumbers provide a wide range of plumbing services, including faucet repairs, water heater installations, and plumbing system replacements.

Responsibilities

• Responds promptly to customer service calls, conducts thorough inspections of plumbing issues, accurately diagnoses problems, offers effective solutions and estimates, and successfully closes service sales.
• With the necessary licensing, proficiently installs and repairs various plumbing fixtures including sinks, toilets, bathtubs, water heaters, garbage disposal units, dishwashers, and water softeners.
• Conduct sewer and drain cleaning services in diverse environments such as basements, roofs, confined spaces, and close quarters. Ensure thorough cleaning and restoration of work sites to meet pre-job conditions.
• Prepares invoice, totaling costs of services/products provided. Collects payment and explains Roto-Rooter guarantee, both in writing and on provided smartphone.
• Collect payment and move on to the next service call.
• Direct interaction with vulnerable populations such as children or elderly.
• Extensive driving to customer in a timely and professional manner
• Entering customers’ residence providing trustworthy service while solving the problem.

Service technicians are paid an hourly rate of $17.81 during training. After training, they are paid an hourly rate at or above the minimum wage for all hours worked. The hourly pay rate may vary, depending on whether the pay is for base pay paid at the employee’s base hourly rate (minimum wage), or administrative pay for administrative hours worked (between minimum wage and $70.19). Service technicians also have the potential to earn commissions at the rate of 16-22% of revenue depending on the revenue category. Commissions ranging from $10 to $155 can also be earned for selling products and treatments. Commissions ranging from $10 to $155 can also be earned for selling products and treatments.

Requirements

• A valid driver’s license.
• State plumbing license is preferred.
• Three or more years of repair and service plumbing experience required. Proven track record in the sale of plumbing products and services required.
• Full knowledge of plumbing systems is essential for performing duties.
• Plumbers are expected to gain Excavation Certification through Competent Person Training (OSHA requirement) within the first year of employment. Journeyman license or equivalent certification as specified by the state in which branch operates and performs service. Unlicensed plumbers will be expected to obtain certification as soon as they become eligible, if necessary, by state law.
• Must have good written and oral communication skills for effective customer service. Must have excellent communication and interpersonal skills in client and co-worker relations.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Change Ordinance for Employers and the California Fair Chance Act.

Benefits

At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.