PLM Support Specialist

Still Sverige Ab; Grand Rapids (MI); On-site; USD 77,000 - 112,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefit

Pay Transparency

Global Opportunities

Job summary

Dematic is seeking an IT/Teamcenter specialist to provide end-user support, troubleshoot integrations (NX, AutoCAD, ePlan), and deliver user training. You will work with a distributed team to ensure steady operations and stay current with Teamcenter releases.

The role emphasizes cloud experience, cross-functional collaboration, and the ability to handle multiple engineering applications while prioritizing user needs.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or other comparable education.
• 3+ years of technical IT support in a production environment and/or Engineering.
• Experience supporting global applications and working with a distributed support team.
• Experience with CAD technologies.
• Excellent analytical and diagnostic capability; root cause analysis to solve problems.
• Excellent customer service with ability to build relationships with internal and external teams.
• Strong communication skills and technical aptitude.
• Ability to learn new applications to support end users.
• Strong problem-solving, time-management, and detail orientation.

Responsibilities

• Provide technical support to users of Teamcenter.
• Troubleshoot problems and resolve issues within Teamcenter and integrations to Teamcenter (NX, AutoCAD, ePlan, etc).
• Provide training to users on how to use Teamcenter.
• Stay up-to-date on the latest Teamcenter releases.
• Work with other IT staff to ensure smooth operation of Teamcenter.
• Experience with cloud computing.
• Support assistance for other engineering applications (AutoCAD, Configura, NX, ePlan, Zuken).
• Assist in evaluating user requests for enhancements and upgrades.
• Maintain communications with business users and stakeholders to manage expectations regarding changes.

Skills

IT Support

Teamcenter

CAD tools

Global support

Communication

Education

Bachelor's degree in Engineering/CS

Tools

Teamcenter

NX

AutoCAD

ePlan

Configura

Zuken

Job description

We offer:

• Career Development
• Competitive Compensation and Benefit
• Pay Transparency
• Global Opportunities

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

The base pay range for this role is estimated to be $76,500 - $112,200 at the time of posting.

Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

This is What You Will do in This Role:

• Provide technical support to users of Teamcenter
• Troubleshoot problems and resolve issues within Teamcenter and integrations to Teamcenter (NX, AutoCAD, ePlan, etc)
• Provide training to users on how to use Teamcenter
• Stay up-to-date on the latest Teamcenter releases
• Work with other IT staff to ensure the smooth operation of Teamcenter
• Experience with cloud computing
• Support assistance for other engineering specific applications such as AutoCAD, Configura, NX, ePlan, Zuken and other applications within the company
• Assists in the evaluation and helps in the prioritization of user requests for enhancements and/or upgrades systems.
• Maintains active communications with business users and stakeholders to manage expectations regarding changes to the system and the introduction of new and enhanced functionality.
• Evaluates and identifies solutions to technical issues with application systems.
• Perform other duties as assigned.

What We are Looking For:

• Bachelor's degree in Engineering, Computer Science, or other comparable education
• 3 + years of technical (IT) support experience in a production environment and/or Engineering
• Experience supporting global applications and working with a distributed support team
• Experience with CAD technologies
• Excellent analytical and diagnostic capability. Ability to use root cause analysis techniques to trace problems to their source and to find solutions
• Excellent customer service with the ability to build and maintain positive and constructive relationships with both internal and external organizations
• Excellent communicator as well as have strong technical skills
• Ability to work well with people from many different disciplines with varying degrees of technical and business expertise
• Ability to learn new applications to help support end users
• Strong problem solving; self-starter; detail oriented; excellent time-management/schedule skills; ability to meet deadlines; desire to learn
• Strong troubleshooting skills with computer hardware and software