PLM Sr Business Analyst

Synstack Technologies; Los Angeles (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Synstack Technologies seeks a Senior Technical Business Analyst to bridge business needs and technical teams for PLM, ERP, and related systems. You will document requirements, assist testing, and ensure solutions align with goals across merchandising, planning, and operations.

Ideal candidates bring 15+ years in PLM, strong communication, and experience with Asana, SharePoint, and Excel. This onsite role requires five days in Beverly Hills and close collaboration with multiple stakeholders.

Qualifications

• 15+ years of PLM systems experience in business or systems analysis roles.
• Bachelor’s degree in Business, Information Systems, CS, Engineering, or related field.
• Strong written and verbal communication for documentation.
• Ability to work with multiple stakeholders in a fast-paced environment.
• Experience with requirements documentation, testing, data analysis, or process mapping is a plus.

Responsibilities

• Gather, organize, and document business and system requirements for requests and improvements.
• Define the business problem, objectives, and scope for incoming work.
• Coordinate between business users and technical teams for clarity.
• Support day-to-day issue triage, troubleshooting, and resolution.
• Assist with testing, including test cases, validation, and bug tracking.
• Create and maintain process flows, BRDs, SOPs, release notes, and guides.
• Monitor system usage, data quality, and process adherence.
• Participate in project implementations from requirements through training and post-launch support.
• Facilitate cross-functional meetings and track action items.
• Build relationships across departments to understand business processes supported by technology.

Skills

PLM Systems

Requirements Gathering

Stakeholder Liaison

Business Analysis

Organizational Skills

Education

Bachelor's Degree

Tools

Asana

SharePoint

Ticketing Systems

Excel

BI Tools

Job description

We are looking for a Senior Technical Business Analyst to support the delivery, enhancement, and ongoing maintenance of business-critical systems and processes. This role will act as a liaison between business stakeholders and technical teams, helping define requirements, support issue resolution, document workflows, assist with testing, and help ensure solutions align with business goals. The Business Analyst function serves as a systems specialist and partner between the business and technical teams, with a strong focus on requirements gathering, clarity of scope, and efficient delivery.

This is a great opportunity for someone early in their career who is analytical, organized, technically curious, and excited to learn how enterprise systems support functions such as merchandising, product creation, planning, production, operations, and related business workflows. The role is well aligned to teams that support PLM, ERP, integrations, and operational process improvements.

Mandatory:

• Should have prior PLM system config experience for at least ten years and able to config the PLM system independently with minimum KT
• Retail or Apparel or fashion industry is must have
• This is Onsite role. 5 days onsite at Beverly Hills is mandatory.

Key Responsibilities

• Partner with business stakeholders to gather, organize, and document business and system requirements for new requests, enhancements, and process improvements.
• Help define the business problem, clarify objectives, identify key requirements, and support scoping for incoming work.
• Serve as a point of coordination between business users and technical teams to ensure clear communication and shared understanding.
• Support day-to-day issue triage, troubleshooting, and resolution across business platforms and third-party systems.
• Assist with testing activities, including test case preparation, validation of new functionality, and bug tracking.
• Create and maintain documentation such as process flows, business requirements, SOPs, release notes and user guides.
• Help monitor system usage, data quality, and process adherence, and support analysis that improves system effectiveness and data integrity.
• Participate in project implementation activities from requirements gathering through testing, training and post-launch support.
• Support cross-functional meetings by capturing action items, following up on open questions, and helping keep work organized and moving forward.
• Build strong working relationships with stakeholders across departments and develop an understanding of the business processes supported by technology.
• Help ensure changes stay within agreed scope and that new out-of-scope requests are properly documented and routed through the intake process.

Qualifications

• 15+ years of experience in PLM systems in roles like business analysis, systems analysis, project coordination, technology operations, or a related role.
• Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field preferred.
• Strong written and verbal communication skills, with the ability to translate business needs into clear documentation.
• Strong organizational skills and high attention to detail.
• Analytical mindset with the ability to break down problems and identify practical solutions.
• Comfort working with multiple stakeholders in a fast-paced environment.
• Basic understanding of business systems, software development lifecycle concepts, and system implementation processes.
• Experience with requirements documentation, testing, data analysis, or process mapping is a plus.
• Exposure to PLM, ERP, retail, supply chain, merchandising, or apparel industry systems is a plus.
• Familiarity with tools such as Asana, SharePoint, ticketing systems, Excel, and reporting or BI tools is a plus.
• SQL or other technical/reporting skills are a plus.

What Success Looks Like

• Requirements are clearly documented and aligned to business goals before work begins.
• Stakeholders feel informed, supported, and confident in the status of their requests.
• Testing is thorough and issues are surfaced early.
• Documentation is clear, current, and useful for both business and technical teams.
• Small enhancements and support requests move efficiently, while larger initiatives are scoped and routed appropriately.
• The analyst grows into a trusted partner who improves communication, visibility, and execution across teams.

Preferred Attributes

• Curious and eager to learn
• Collaborative and service-oriented
• Comfortable with ambiguity and changing priorities
• Process-minded but pragmatic
• Interested in both business operations and technical systems