PLC Controls Support Technician

Archon Resources LLC; Tulsa (OK); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Travel reimbursement (30%)

On-site position

Job summary

Archon Resources LLC is seeking a skilled Technical Support Technician to join our team in Tulsa, OK. The role provides remote and on-site support for high-security barrier and fence products, with a focus on PLC troubleshooting and system diagnostics.

You will install, repair, and maintain PLC-controlled systems, read electrical/hydraulic schematics, and produce detailed service reports while traveling to customer sites up to 30% of the time.

Qualifications

• High school diploma or equivalent with technical training preferred.
• Experience reading electrical and hydraulic schematics and installation prints.
• Proven field service/technical support experience in high-security products.

Responsibilities

• Manage incoming service requests and prioritize tasks.
• Conduct on-site visits to install, maintain, repair, and troubleshoot high-security barrier and fence systems.
• Diagnose issues in PLC-controlled systems and communicate solutions.
• Create detailed service reports and maintain equipment history.

Skills

PLC troubleshooting

read schematics

installation prints

diagnosis via phone

electrical systems

hydraulic systems

mechanical troubleshooting

communication skills

self management

Education

HS Diploma

technical training

Tools

Electrical schematics

Hydraulic schematics

Job description

Position: PLC Controls Support Technician

Position Type: Direct Hire

Compensation: $90,000

Location: Tulsa, OK (on site)

Schedule: M-F, 7:30 - 4:00PM

Travel: 30% (expenses, travel paid)

Interviews: scheduled in person

Education: HS Diploma, technical training

Skills needed: Programmable Logic Controllers (PLC), troubleshoot PLC-controlled systems, electrical and hydraulic schematics, installation prints, diagnosing problems from the phone.

Job Description: Technical Support - High Security Products

Position Overview

Archon Resources is seeking a skilled and experienced Technical Support Technician to join our team. In this role, you will be responsible for providing remote & on-site technical support, troubleshooting, and maintenance services for our high-security barrier and fence products.

Responsibilities

• Manage the incoming call log of service issues, prioritize tasks, and respond to service requests promptly and efficiently.
• Conduct on-site visits to customer locations to install, maintain, repair, and troubleshoot high-security barrier and fence systems.
• Diagnose and resolve technical issues related to both active and static barrier products, including hydraulic-powered actuated barriers and electric-powered barriers.
• Utilize your expertise in Programmable Logic Controllers (PLC) to troubleshoot PLC-controlled systems, ensuring proper functionality and addressing any programming or communication issues.
• Collaborate with the engineering and technical support teams to identify product recalls, implement field retrofits, and execute product improvements based on customer feedback and performance evaluations.
• Provide technical guidance and support to customers during the installation and configuration of high-security fence products for Government, Military, and Power Utility applications.
• Conduct site visits and inspections to ensure product installations comply with specifications, standards, and safety regulations.
• Create detailed service reports, including documentation of service activities, findings, and recommendations for further action or improvements.
• Maintain accurate records of service activities, customer interactions, and equipment maintenance history.

Qualifications

• Ability to read Electrical and Hydraulic Schematics.
• Ability to read Installation prints.
• Industrial Electro-Mechanical background preferred.
• Understanding of Programmable Logic Controllers programming software.
• Understanding of Mechanical drive systems.
• Background of Industrial Automation is a Plus.
• High school diploma or equivalent. Technical certifications or vocational training in a relevant field is preferred.
• Proven experience as a Field Service/Technical Support Technician, preferably within the high-security product industry.
• Strong technical background and expertise in mechanical troubleshooting, PLC systems, hydraulic systems (HPU), and electrical systems (EPU).
• Familiarity with ASTM F2656 crash rating standards and their application to high-security barrier products.
• Excellent general mechanical knowledge to troubleshoot field installation issues related to high-security fence products.
• Ability to interpret technical documentation, schematics, and engineering drawings.
• Effective problem-solving and diagnostic skills to identify and resolve technical issues in a timely manner.
• Strong customer service and communication skills to interact with customers and provide clear instructions and explanations.
• Ability to work independently, manage multiple tasks, and prioritize responsibilities effectively.
• Valid driver''s license and willingness to travel to customer sites as needed.

TULIT