Plaza Director - Indian Meadows & Tiffin River Travel Plaza

Applegreen (US) Welcome Centers; West Unity (OH); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Descripción de la vacante

Applegreen USA seeks a Plaza Director in Ohio to lead day-to-day operations across multiple travel plazas, driving sales, speed of service, brand standards, and food quality. You will build and mentor a strong leadership team and maintain high guest satisfaction.

This role requires 5+ years of multi-unit leadership, flexible on-site hours, strong cost control, and collaboration with brand teams, HR, and maintenance to ensure compliance and operational excellence.

Formación

• Minimum 5+ years in multi-unit or big-box leadership.
• Flexible on-site schedule ~50 hours per week including days, nights, weekends, holidays.
• Able to stand and walk for extended periods; lift at least 20 pounds.
• Strong cost control and quality standards.
• ServSafe Certification preferred.

Responsabilidades

• Lead day-to-day activities of associates and plaza leadership to meet or exceed targets for sales, speed of service, customer satisfaction, brand standards, and food quality & safety.
• Monitor progress toward financial and performance objectives and implement strategic changes to maximize performance and profitability.
• Ensure that each food & beverage concept adheres to brand standards.
• Maintain an engaging culture focused on learning, information sharing and accountability.
• Recruit, develop, and retain strong teams; manage hiring, coaching and promotions.
• Supervise plaza leadership to ensure goals are met and direct reports are managed.
• Ensure compliance with company policies and local, state, and federal laws.
• Handle customer inquiries and complaints professionally and promptly.
• Collaborate with Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
• Maintain cooperative relationships with vendors and communities.

Conocimientos

Communication

Collaboration

Leadership

Change management

Cost control

Customer satisfaction

ServSafe Certification

Herramientas

Microsoft Office

Payroll software

Timekeeping software

Inventory management

POS systems

Descripción del empleo

What We Do

At Applegreen, we

Plaza Director

What We Do

At Applegreen, weRefresh Travelers on their Journey Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion, and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

• Lead the day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Monitor and analyze progress towards targeted financial and performance objectives then implement strategic changes to sustainably maximize performance and profitability.
• Ensure that each food and beverage concept within the plaza is adhering to the required brand standards.
• Maintain an engaging work culture of continuous learning, information/skill sharing and professional development, including modeling behavior and fostering a culture of accountability.
• Consistently recruit, develop, and retain strong teams to maintain appropriate staffing levels across the plaza.
• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of plaza leadership.
• Supervise and manage the plaza leadership team to ensure they are meeting their individual goals, their business goals, and appropriately supervising & managing their direct reports.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Handle customer inquiries and complaints in a professional and timely manner
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
• Ensure seamless, cooperative relationships with business partners, vendors, and the communities.

Essential Experience & Skills

• Utilize computerized software and systems such as Microsoft Office, payroll & time keeping software, inventory management software, and various point-of-sales systems.
• Passionate about helping people learn and grow their careers.
• Ability to operate in and navigate through ambiguity, drive clarity, and effectively manage change in a fast-paced environment.
• Demonstrate excellent communication and collaboration skills.
• Possess a proven background in maintaining strong cost control and quality standards.
• Proven ability to drive profitable growth while improving customer and associate satisfaction.
• ServSafe Certification Preferred

Requirements

• 5+ years of proven success in multi-unit or big-box leadership
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
• Occasionally attend meetings or travel to support other locations.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).