Player Services Cage Cashier

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Indiana is seeking motivated individuals to assist customers in cash handling tasks and maintain strong relationships with loyal players. Candidates should have a High School Diploma/GED and prior money handling experience is preferred. This role involves ensuring accurate transaction processing in a lively, fast-paced environment offering competitive salary and benefits.

Qualifications

• Previous money handling experience preferred.
• Ability to respond to inquiries or complaints from guests.
• Ability to interpret documents like safety rules and manuals.
• Intermediate computer knowledge; competent in Microsoft Office.
• Must have basic math skills.
• Must be able to interpret a variety of instructions (written, oral, etc.)..
• Intermediate computer knowledge; proficient in Microsoft Office applications and server/web-based systems.

Responsibilities

• Assist customers with enrolling or changing player's club transactions.
• Operate with an impressed inventory of cash at window banks.
• Run reports for patron credit line requests as per regulations.
• Build relationships with loyal players to enhance their experience.
• Demonstrates proficiency in AS400 menus, internal controls, ACSC, and related policies.
• Acts as a property ambassador with strong knowledge of the casino and promotes guest loyalty.
• Builds relationships with loyal players to maximize personalized experiences and repeat visits.

Skills

Money handling

Basic math skills

Microsoft Office

Customer service

Interpreting instructions

Microsoft Office

Education

High School Diploma/GED

Tools

AS/400 systems

ACSC system

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Develops a thorough understanding of player's club and remains current on all promotions and events.
• Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.
• Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max.
• Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.
• Demonstrates proficiency in AS400 menus, internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino.
• Serves as property ambassador and has solid overall knowledge of the property, including the casino.
• Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.

Requirements

• High School Diploma/GED.
• Previous money handling experience preferred.
• Must have the ability to respond to common inquiries or complaints from guests.
• Must have the ability to read and interpret documents such as safety rules and manuals.
• Must have the ability to perform basic math skills.
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
• Intermediate computer knowledge; competent in Microsoft Office applications and Server and Web‑based systems.

Physical Demands

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Walking 20% of the time.
• Standing 80% of the time.

Work Environment

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• This is a smoking environment in guest areas and a non‑smoking, with the exception of designated areas, employee environment.
• High Noise Level.