PLAYERS CLUB - SUPERVISOR

Seminole Hard Rock Hotel & Casino; Hollywood (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to assist in managing the Player’s Club. This role involves enrolling members, overseeing club activities, and ensuring top-notch customer service. You will be the face of the club, interacting with guests and enhancing their experience. If you thrive in a fast-paced environment and have a passion for service, this is the opportunity for you. Join a team that values guest relations and offers a dynamic work atmosphere where your contributions truly matter.

Qualifications

• Demonstrated customer service experience and training required.
• Players Club Lead experience is essential.

Responsibilities

• Assist in managing Club programs and activities.
• Enroll members into the Rewards Club and handle promotions.

Skills

Customer Service Experience

Computer Literacy

Oral and Written Communication

Multi-lingual Skills

General Math Skills

Education

High School Diploma or G.E.D.

Tools

Computer Skills

Job description

Overview

Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more.Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Soygood, Slice and Mojoe as well as a burger and wing joint named Flying Cow.

Our Commitment to Service:We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

JOB SUMMARY:

Responsible for assisting the Player’s Club Manager in implementing, coordinating, and managing all Club programs in accordance with company directives.

ESSENTIAL JOB FUNCTIONS :

May include but are not limited to:

• Duties will include enrolling members into the Rewards Club, embossing and issuing club cards, transporting supplies and forms and assisting club members with questions, redemptions and special requests
• Assist Player’s Club Manager with all Club activities including Club equipment ordering, installations and training.
• Responsible for assisting in the overseeing of the interviewing, selection, training, and discipline process of subordinate team members.
• Ensure Club Reports and supplies are processed and maintained.
• Meet and greet players on the floor at special events and at promotions.
• Supervise the Player’s Club booth when other supervisors are unavailable.
• Must provide and promote the highest level of customer service and outstanding guest relations.
• Will handle Player’s Club promotions and redemptions as applicable.
• Act as liaison between guest(s) and management as relates to needs of guest(s) complaints and concerns.
• Maintain confidentiality of information and agree to and sign the Seminole Gaming confidentiality agreement.
• Responsible for maintaining a clean, safe, and hazard free work environment.
• Perform other duties as assigned.
• Responsibilities include: interviewing, hiring, training employees; planning, assigning, and directing work
• Appraising performance
• Rewarding and disciplining employees
• Addressing complaints and resolving problems, ensuring compliance with State, gaming and Tribal laws. Direct reports include the Lead Rep and Players Club Reps on their assigned shift.

Qualifications

High School Diploma or G.E.D. Demonstrated customer service experience and/or training or combination of education and experience.

• Players Club Lead experience required
• Computer literate and good oral and written English communication skills.
• Multi-lingual desirable with good phone etiquette.
• Computer skills required
• Proficient in general math skills

WORK ENVIRONMENT :

• Must be able to work in a smoking environment
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds.
• The Casino environment is hectic, fast-paced and often crowded and noisy.The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

CLOSING:

• Credit Check
• Criminal Background Check
• Drug Screen

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). An extremely qualified candidate has been identified to fill this position.