Player Support Representative

Aristocrat Leisure; Tulsa, Northern (OK, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Aristocrat Leisure is seeking a Player Support Representative to deliver outstanding support to players and enhance the gaming experience. The role operates 3 pm to midnight, Monday through Friday, within a collaborative team focused on growing player happiness and company success.

You will handle live chat, email, and calls, troubleshoot across devices, and communicate promotions to VIP customers while upholding data security and internal protocols.

Qualifications

• 0-2 years in customer support or call center preferred
• Be at least 21 years of age
• High school graduate or equivalent; some college coursework preferred
• Strong problem-solving skills with critical thinking
• Excellent written and verbal communication
• Strong interpersonal skills with a customer-first approach
• Comfortable being camera-ready while working
• Experience troubleshooting computers, smartphones, and tablets
• Diligent with accurate grammar, typing, and data entry
• Ability to work independently with good judgment and discretion
• Highly organized with strong time management
• Capacity to excel in a dynamic, high-demand setting

Responsibilities

• Provide accurate information and support regarding customer accounts, products, and services
• Troubleshoot technical issues across computers, tablets, and mobile devices
• Handle live chat, email, inbound calls, and occasional outbound calls
• Communicate promotional offers and updates to VIP customers
• Identify, escalate, and provide feedback on service issues or customer concerns
• Maintain strict customer confidentiality and data security standards
• Adhere to internal processes and protocols
• Meet daily performance targets (about 70 contacts across channels)
• Adhere to SLAs, including 45-second response times for chats and calls

Skills

Customer support

Troubleshooting

Live chat & calls

Written & verbal comms

Data privacy & confidentiality

Camera-ready on video

Typing 90+ WPM

Independent judgment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At Aristocrat, our mission is to bring happiness to life through the power of play. As a Player Support Representative, you will have a key role in providing outstanding support to our players. You will ensure their gaming experience is truly remarkable. This opportunity allows you to join a multifaceted and driven team where your efforts directly influence player happiness and our company's growth. If gaming excites you and you enjoy working in a collaborative environment, this role is ideal for you! This position will be 3 pm to midnight, Monday through Friday.

What You'll Do

• Provide accurate information and support regarding customer accounts, products, and services
• Troubleshoot technical issues across computers, tablets, and mobile devices
• Handle live chat, email communications, inbound calls, as well as occasional outbound calls
• Communicate promotional offers and updates to VIP customers
• Identify, advance, and provide feedback on service issues or customer concerns
• Maintain strict customer confidentiality and data security standards
• Uphold what we value and remain current on internal processes and protocols
• Meet daily performance targets (approximately 70 customer contacts across channels)
• Adhere to SLAs, including responding to chats and calls within 45 seconds

What We're Looking For

• 0-2 years of customer support or call center experience preferred
• Be at least 21 years of age
• High school graduate or equivalent experience required; some college coursework preferred
• Strong problem-solving skills with the ability to think critically and resolve issues efficiently
• Excellent written and verbal communication skills
• Strong interpersonal skills with a customer-first approach
• Comfortable being camera-ready while working
• Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred
• Experience troubleshooting computers, smartphones, and tablets
• Diligent with strong grammar, typing, and data entry accuracy
• Ability to work independently with good judgment and discretion
• Highly organized with strong time management skills
• Capacity to excel in a dynamic, high-demands setting
• Previous technical support experience is a plus

Company Summary

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).

About Aristocrat Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day.

Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None

Pay Range

Pay Range $18.00 - $24.70 per hour Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

Benefits

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

Visa and Work Authorization

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

If you need assistance or accommodation applying for a position, please reach out to [e-mail].

Sustainability

Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to [e-mail]. At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community. You can read more about our progress here: https://www.aristocrat.com/sustainability/.