Player Support Lead – Hybrid, Equity & Impact

Bonfire Studios, Inc; Irvine (CA); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Equity

Full benefits package

Flexible working environment

Job summary

An innovative game development company in Irvine is looking for a Player Support Lead to enhance player experiences in their new game. This role involves designing scalable support systems and ensuring player data protection. Candidates should have significant experience in player support and a passion for gaming culture. Join a deeply collaborative team focused on creating memorable player moments.

Qualifications

• 5+ years of experience in player or customer support.
• Hands-on experience with tools, workflows, and policies.
• Understanding of platform certification requirements.

Responsibilities

• Design support systems for player empowerment.
• Ensure GDPR compliance and protect player data.
• Lead vendor partnerships for moderation and support.

Skills

Experience in player or customer support

Communication skills

Knowledge of player-first environments

Job description

An innovative game development company in Irvine is looking for a Player Support Lead to enhance player experiences in their new game. This role involves designing scalable support systems and ensuring player data protection. Candidates should have significant experience in player support and a passion for gaming culture. Join a deeply collaborative team focused on creating memorable player moments.