PLAYER SERVICES REPRESENTATIVE I

Robinson Rancheria Resort & Casino; Nice (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Robinson Rancheria Resort & Casino in Nice, CA seeks a cash handler in Player Services to exchange chips for cash and support players during shifts.

Responsibilities include cash handling, check and ticket cashing, maintaining drawer accuracy, and delivering courteous service while adhering to Title 31 and internal controls; weekend and holiday availability required. This role emphasizes confidentiality and building relationships with top players and promoting promotions.

Qualifications

• Previous money handling experience, preferably in a cashier’s position.
• Data entry experience.
• High school diploma or GED required.
• All applicants must be at least 18 years of age.
• Must be able to stand for long periods of time.
• Must have excellent customer service skills.
• Must have attention to detail.
• Must have basic math skills.
• Must have basic computer skills.
• Ability to operate 10 Key adding machine.
• Knowledge of Casino cash receipts and reporting requirements.
• Must be able to speak, read and write the English language.

Responsibilities

• Makes change or exchanges cash for chips and tickets from players in the Casino.
• Requests money through the Player Services Manager to ensure the appropriate level of money on hand in their cash drawer.
• Provides prompt, friendly, and courteous service.
• Cashes checks and gaming tickets for players.
• Follows Internal Controls and Title 31 requirements on a daily basis.
• Make credit inquires, performs credit checks and other related functions necessary to process new check cashing applications.
• Performs all transactions with players in a confidential manner.
• Balances cash drawer at the end of each shift by preparing appropriate paperwork, etc.
• Signs up new players.
• Greets players as a company rep and provides information about promotions.
• Develops relationships with top players
• Adheres to regulatory requirements.
• Other duties as assigned.

Skills

Cash handling

Customer service

Attention to detail

Data entry

Basic math

Basic computer skills

English literacy

Education

High school diploma or GED

Tools

10-key adding machine

Job description

Job Details

Job Location: ROBINSON RANCHERIA RESORT & CASINO - NICE, CA 95464

SUMMARY:

Responsible for making change or exchanges of chips and tickets for cash for players during a specified shift in the Player Services area while providing support and service to players.

ESSENTIAL RESPONSIBILITIES:

• Makes change or exchanges cash for chips and tickets from players in the Casino.
• Requests money through the Player Services Manager to ensure the appropriate level of money on hand in their cash drawer.
• Provides prompt, friendly, and courteous service.
• Cashes checks and gaming tickets for players.
• Follows Internal Controls and Title 31 requirements on a daily basis.
• Make credit inquires, performs credit checks and other related functions necessary to process new check cashing applications.
• Performs all transactions with players in a confidential manner.
• Balances cash drawer at the end of each shift by preparing appropriate paperwork, etc.
• Signs up new players.
• Greets players as a company rep and provides information about promotions.
• Develops relationships with top players
• Adheres to regulatory requirements.
• Other duties as assigned.

QualificationsQUALIFICATIONS :

• Previous money handling experience, preferably in a cashier’s position
• Data entry experience
• High school diploma or GED required.
• All applicants must be at least 18 years of age.
• Must be able to stand for long periods of time.
• Must have excellent customer service skills.
• Must have attention to detail.
• Must have basic math skills.
• Must have basic computer skills.
• Ability to operate 10 Key adding machine.
• Knowledge of Casino cash receipts and reporting requirements.
• Must be able to regularly lift and/or move up to 50 pounds.
• Must be able to speak, read and write the English language.
• Must be willing to work weekends, holidays and any shift.

LICENSES/CERTIFICATIONS/OTHER

• Must be able to pass background check and receive a gaming license from the Robinson Rancheria Gaming Commission as required to work in gaming operations.
• Must pass an annual Title 31 exam.

AMERICAN INDIAN PREFERENCE

Robinson Rancheria Resort & Casino is a Native American Indian enterprise. In compliance with Title VII of the Civil Rights Act, preference for employment opportunities will be given to qualified tribal members of Robinson Rancheria.