Player Services Representative

Spokane Tribe Resort & Casino; Airway Heights (WA); On-site; USD 55,000 - 70,000; Full time

Job summary

Spokane Tribe Resort & Casino seeks a Marketing Associate to develop and implement digital marketing strategies that drive brand awareness, engagement, and conversions across digital channels. You will analyze trends, manage Sun Club member promotions, and support events on the casino floor.

You'll promote Sun Club memberships, assist with telemarketing efforts, and maintain accurate member data while aligning campaigns with STRC's standards.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years in sales or guest service, preferably in a casino.
• Proven track record of meeting or exceeding sales targets.
• Excellent interpersonal and communication skills.

Responsibilities

• Promote Sun Club membership and telemarketing efforts as directed.
• Assist in setup, execution, and teardown of marketing promotions and player events.
• Maintain accurate and up-to-date member data and inform guests about programs.
• Engage guests on the casino floor, guiding them through Sun Club tiers and benefits.
• Meet or exceed quotas for new Sun Club sign-ups and inquiries.

Skills

Sales experience

Guest service

Interpersonal skills

Communication skills

Persuasion

Negotiation

Multitasking

Microsoft Office

Casino software

English fluency

Education

High school diploma

Tools

Casino management software

Job description

Responsible for developing and implementing innovative digital marketing strategies that drive brand awareness, engagement, and conversions. Analyze market trends, consumer behavior, and competitive landscapes to create data-driven campaigns across various digital channels. This position is responsible for helping to architect the evolution of STRC’s digital marketing capabilities while managing all the digital marketing, web, mobile, and social casino strategies for STRC.

• Practices, supports, and maintains the Mission, Vision and Values of Casino.
• Actively promote and sell the benefits of the Sun Club Membership Program to potential members, highlighting exclusive perks and rewards.
• Maintain a visible and mobile presence on the casino floor, identifying guests playing without a card and offering Sun Club membership services and assistance.
• Approach and engage guests proactively, serving as a knowledgeable resource for all casino-related inquiries.
• Guide guests through kiosk transactions, providing clear instructions and troubleshooting support. Explain Sun Club membership tiers, point accrual, and redemption processes in detail.
• Meet or exceed established quotas for new member sign-ups.
• Assist with PIN resets and other account-related issues.
• Assist in the setup, execution, and tear down of all marketing promotions and player events.
• Perform regular data cleansing activities on the player database, including verifying and updating player contact information, identifying and merging duplicate player records, and conducting periodic audits to ensure data accuracy and consistency.
• Distribute complimentary items based on gaming activity and program guidelines.
• Participate in telemarketing efforts to promote events and gather guest feedback, as directed.
• Remain informed about Spokane Tribe Resort & Casino’s offerings, promotions and upcoming events.
• Move around all work areas effectively and efficiently.
• Apply common-sense understanding to carry out instructions furnished in written, verbal, or graphic form.
• Deal with problems involving several concrete variables.
• Work periodically under conditions of extreme urgency (creating higher levels of job stress).
• Work nights, weekends, and holidays.
• Use all equipment associated with the position, including but not limited to, computers, software, and database systems.
• Review and comprehend all necessary documentation.
• Communicate effectively, with guests and all levels of team members.
• Operate in a working environment that is subject to varying levels of crowds, noise, and second-hand smoke the severity of which depends upon guest volume.
• Communicate effectively to understand and meet the needs of preferred internal clients.
• Perform other tasks assigned.
• High School Diploma or equivalent required.
• Minimum of two (2) years of experience in sales or guest service, preferably in a casino environment.
• Proven track record of meeting or exceeding sales targets.
• Excellent interpersonal and communication skills, with the ability to build rapport quickly.
• Strong persuasion and negotiation abilities.
• Ability to work in a fast-paced, high-energy environment.
• Proficiency in Microsoft Office and casino management software.
• Strong verbal and written communication and interpersonal relationship skills; read, write, and speak English fluently.
• Flexible availability to work nights, weekends, and holidays as needed.
• Outstanding problem‑solving skills and the ability to think on your feet.
• Positive attitude and enthusiasm for creating an excellent guest experience.
• Knowledge of responsible gaming practices and the ability to promote them.
• Able to multitask in a fast‑paced environment.
• Must be able to tolerate areas containing varying noise, smoke, and temperature levels.

Gaming License Required? Ability to secure and maintain STATE OR TRIBAL Gaming License.