Player Services - Player Services Supervisor

THREE RIVERS CASINO - COOS BAY; Coos Bay (OR); On-site; USD 55,000 - 67,000; Full time

Job summary

Three Rivers Casino Resort in Coos Bay, OR is seeking a Player Services Lead Team Member to oversee daily cash transactions, ensure security and accuracy, and lead a team of Player Services Team Members and Main Bankers.

You will supervise cash handling, provide training, monitor performance, enforce internal controls and gaming regulations, assist with deposits and reports, and ensure guests receive prompt, courteous service consistent with our commitment to exceptional guest experiences.

Qualifications

• Minimum age 21 or older.
• High School Diploma or equivalent preferred.
• Minimum of 1 year experience in Player Services operations/cash handling.
• Must clearly understand Player Services operations and accounting system.
• Ability to communicate clearly and effectively in English, verbally or in writing.

Responsibilities

• Oversees daily cash transactions and cash handling.
• Leads a team of Player Services Team Members and Main Bankers.
• Provides guidance and training to cashiers.
• Monitors performance and ensures compliance with controls and regulations.
• Assists with cash deposits, reports, audits and reconciliations.
• Ensures guest transactions are processed accurately and promptly.
• Maintains security of cash-handling processes and adherence to casino policies.

Skills

Cash handling

Team leadership

Customer service

Communication in English

Education

High School Diploma or equivalent

Tools

Windows applications

Job description

Starting Wage: $60,603.38 annual salaryThe Player Services Lead Team Member is responsible for overseeing daily cash transactions, ensuring the security and accuracy of financial operations within the Player Services Department, and leading a team of Player Services Team Members and Main Bankers.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESOversees the daily activities of the Player Services staff, ensuring proper cash handling, transaction processing, and adherence to casino policies.Provides guidance and training to Player Services cashiers, ensuring they understand procedures and customer service expectations.Monitors team performance, provides feedback, and addresses operational concerns or issues.Ensures compliance with internal controls, gaming regulations, and company policies.Ensures all financial transactions are processed accurately, including but not limited to cash exchanges, player transactions, check cashing, and credit card transactions.Reconciles cash drawers at the start and end of shifts to ensure the accuracy of the Player Services balance.Greets and assists guests with transactions, addresses inquiries, and resolves issues or concerns professionally and courteously.Ensures customers receive prompt, accurate, and efficient service per the casino's customer service commitments.Resolves customer complaints or issues in a timely and respectful manner.Monitors the security of cash-handling processes and ensure that all Player Services transactions comply with casino policies, gaming regulations, and federal requirements.Assists in preparing and submitting cash and currency reports, ensuring accuracy and completeness.Assists in audits and reconciliations as necessary, ensuring the Player Services complies with regulatory standards.Assists in ordering, tracking, and storing VLT paper, cash, and other financial resources.Ensures the cleanliness and organization of the Player Services area, maintaining a professional and efficient working environment.Coordinates with other departments (e.g., finance, security, EGM) to ensure a seamless operation of Player Services, ATMs, and Kiosks.Processes jackpots, performs soft count buys, fills and balances kiosks.Issues restaurant banks to F&B Team Members and cash wallets to EGM Team Members.Determines the amount of and prepares daily deposits for pickup.Counts and records blind drop figures for all necessary outlets.Maintains awareness of and effectively communicates to other staff, property-wide/company promotions, events, and programs.Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.Other duties as directed by management.WORK ENVIRONMENTWhile performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods.EXPERIENCE, EDUCATION AND ELIGIBILITYMinimum age requirement for this position is 21 years old.High School Diploma or equivalent preferred.Minimum of 1 year experience in Player Services operations/cash handling role or equivalent combination of education and experience.Possess or obtain a Food Handlers Card within 30 days of employment.General understanding of computer programs, including all Windows applications required.Must clearly understand Players Services operations and accounting system.Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.PHYSICAL REQUIREMENTSMust be able to sit, stand, and/or walk for up to 10 hours.Must be able to carry, reach, twist, bend, and squat frequently.Must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 75 pounds with assistance as needed.SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1, “Be Kind. Always.” Your commitment will help us meet our Purpose.EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.