Player Services

The Desert Highlands Association; Scottsdale (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Desert Highlands Association in Scottsdale, AZ is seeking a Player Services Attendant for a full-time role on our Golf Team. You will help Members and Guests with outstanding service across ranging tasks including cart, valet, ranger, and starter duties, outdoors in a premier residential golf community.

Ideal candidates bring a high school diploma or GED, strong customer service and communication skills, and a positive, professional demeanor.

Qualifications

• High School Diploma or GED; 0–3 months related experience.
• Age 19+, valid driver's license with a clean Motor Vehicle record (3 years).

Responsibilities

• Provide excellent customer service to Members and Guests.
• Maintain neat appearance and dress code.
• Keep work area tidy and safe.
• Assist with range, cart barn, valet, starter, and ranger duties as assigned.
• Report issues to supervision and assist in safety.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Reliability

Safety awareness

Education

High School Diploma or GED

Job description

Full-time

Description

CAREERS AT DESERT HIGHLANDS GOLF CLUB/ASSOCIATION!

Explore all of the employment opportunities available at the premier residential golf community in Scottsdale, Arizona.

Desert Highlands is a private residential golf community that offers only the finest amenities and exceptional service to our exclusive members. Desert Highlands has been recognized as a Five-Star Platinum Club, ranked as #11 in the top 100 Golf Clubs, a Distinguished Emerald Club and one of America's Healthiest Clubs. Our employees are trained to be the finest, service-oriented employees in the Club industry. No matter the position, each employee represents the Club to Members and prospective Members. We are more than just an employer; we are a family serving a family.

Mission: We provide exceptional experiences that instill pride in our community.

Vision: Desert Highlands strives to be recognized as the finest member owned club community in the Nation.

Core Values: Respect, Heritage, Dynamic, Community, Excellence, & Integrity

The Desert Highlands Association is seeking an enthusiastic Player Services Attendant to join our talented and fun Golf Team. This is a full-time position offering consistent hours throughout our busy season and beyond, with opportunities for continued growth. If you enjoy working outdoors, providing outstanding service, and being part of a dynamic team, this could be the perfect fit for you!

Primary Purpose

Provides optimal customer service to Member and Guests. Attempts to anticipate and fulfill customer needs in a variety of responsibilities as assigned which may include work in Cart Barn, Valet, Starting and/or Course Play (Ranger).

Essential Functions

• Treats all members, guests, and employees with respect. Maintains friendly appearance; greets Members and Guests by name with a smile.
• Ensures clothing is clean, pressed, and in good condition and overall attire and appearance meets dress code guidelines.
• Maintains cleanliness of work area.
• Keeps Supervisor promptly and fully informed of all problems or unusual matters of significance. Notifies management if replacement is needed.
• Practice Range - sample tasks include: Set stations with balls as described in the Operations Manual. Attend range throughout the day maintaining cleanliness. Send members to putting green five minutes prior to tee time .Clean golf clubs. Assist members with carrying clubs from range to cart. Pickup and break down range.
• Cart Barn - sample tasks include: Stage golf carts with golf bags. Maintain staging area, driving range, and practice area set-up. Cleans golf clubs, receive members at end of round, records finish time and reports it to the Golf Shop Cleans and maintains golf carts and cart barn area. Carries out starting and marshaling duties.
• Valet/Bag Drop - sample tasks include: Brings customer golf bags to golf cart. Parks vehicles (pull keys) in designated valet parking areas and retrieves vehicles on request. Loads and unloads golf bags in/out of vehicles.
• Starter - sample tasks include: Reviews a prepared list of golf course rules. Informs Members of any unusual conditions that exist on the course. Communicates with other Outside Service Staff to ensure that all players tee off at their scheduled times. Records Fee Structure and Transportation. Submit completed Tee Sheet to Golf Shop.
• Ranger - sample tasks include: Monitors all play on the golf course, with special attention to the area of pace play. Recommends possible solutions to customers concerning on course problems, especially pace of play. Report golf course play situation to the golf shop staff at regular intervals. Repair ball marks and fix divots as needed. Check water and ice stations and restock supplies as needed. Deliver messages to customers on the golf course.
• Responsible for maintaining a clean and safe working environment, with continual emphasis on promoting employee health and safety. Assists in training colleagues in proper safety techniques.
• Perform other duties as assigned.

Requirements

Qualifications and Skills

• High School Diploma or equivalent (GED). One to thee months related experience and/or training; or equivalent combination of education and
• Basic knowledge and understanding of typical golf course
• Age 19, valid Driver's License with a clean Motor Vehicle (3 years)
• Ability to physically lift and carry golf balls and range ball
• Ability to operate golf
• Present a positive, professional
• Must be self-motivated and customer service
• Strong interpersonal and communication
• Reliable and predictable
• Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing

Note: Some positions, such as Ranger, require CPR/First Aid and AED certification; training will be provided by Desert Highlands.

Desert Highlands is an EOE Desert Highlands is a No tolerance, Drug AND Alcohol -free Workplace Safety Sensitive Position.