Player Service Cage Assistant Manager

Hollywood Casino York; York (York County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Player Service Cage Assistant Manager to lead a dynamic team in a vibrant entertainment environment. This role involves overseeing daily operations, ensuring exceptional customer service, and managing financial transactions. The ideal candidate will possess strong communication skills and a commitment to guest satisfaction. With opportunities for career advancement and a focus on diversity and growth, this position is perfect for those looking to thrive in a fast-paced setting.

Benefits

Competitive Pay

Benefits

Career Advancement Opportunities

Qualifications

• 1-2 years in customer service preferred.
• Proficiency in computer skills including Microsoft Office.

Responsibilities

• Supervise and support staff while monitoring performance.
• Handle guest inquiries and verify financial transactions.

Skills

Customer Service

Communication Skills

Microsoft Office

Database Management

Education

High School Diploma/GED

Tools

Office Equipment

Job description

Join to apply for the Player Service Cage Assistant Manager role at Hollywood Casino York.

We’re looking for a candidate to oversee daily staff guidance, support operational goals, ensure excellent customer service, and verify financial transactions and cash handling procedures.

Responsibilities include:

1. Providing supervision and support to staff, monitoring performance and profit objectives.
2. Managing scheduling concerns with the manager, prioritizing guest satisfaction.
3. Supporting compliance with departmental budgets.
4. Promoting and demonstrating superior customer service standards.
5. Handling guest inquiries and issues, assisting with currency and credit line verifications, and verifying cash drawers and transactions.

Minimum qualifications:

1. High school diploma/GED or equivalent experience, with 1-2 years in customer service preferred.
2. Proficiency in computer skills, including Microsoft Office, email, and database management.
3. Excellent verbal and written communication skills.
4. Flexibility to work various shifts, including holidays, nights, weekends, and overtime.
5. Ability to handle financial and operational data accurately and interact diplomatically with guests and staff.
6. Knowledge of office equipment and willingness to work at multiple locations.

Join a vibrant team in a fast-paced entertainment environment that values diversity, growth, and fun. We offer competitive pay, benefits, and career advancement opportunities.