PLAYER'S CLUB HOST

The Pueblo of Sandia; Albuquerque (NM); Sur place; USD 29 000 - 42 000; Plein temps

Résumé du poste

The Pueblo of Sandia is seeking a guest services associate to promote Peak Rewards and assist guests with sign-up and promotions. You will print rewards cards, log activity, and explain how to use the Players Club benefits at various casino areas.

Responsibilities include handling ticketing at the Box Office, processing payments, and providing general information about casino events. A strong customer service background and ability to work long shifts are essential.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Six months of money handling experience.
• Must be 21 years of age.
• Must be able to obtain and maintain the STGC Gaming License.

Responsabilités

• Promote Peak Rewards and assist with sign-up.
• Explain rules and benefits of membership.
• Print Peak Rewards cards.
• Assist with promotions and drawings.
• Log winners and promotions in the system.
• Operate Box Office for ticket sales and general information.
• Balance box office cash drawer with zero variance.
• Provide information about casino promotions and events.

Connaissances

Strong communication

Customer service

Deescalation

Professionalism

Relationship building

Empathy

Sales skills

Adaptability

Computer skills

Formation

High School Diploma or GED

Description du poste

Position SummaryThe Players Club host promotes our Peak Rewards loyalty program (Players Club), assists guests with the membership process and explains the associated benefits and perks.Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.Essential Duties and ResponsibilitiesCommunicates with guests the benefits of Peak Rewards including sign-up, rules and overall membership perksAssists guests with the Peak Rewards application processPrints Peak Rewards cardsMakes notations in members accounts regarding significant communications, promotions, mailings, fraudulent activity, redemptions, etc. as outlined by the Player’s Club Policies and Procedures.Explains how to use Player’s Club card in slot machines and at table games.Upon request, informs members of promotions including official rules and regulationsMay make PA announcements pertaining to promotion drawing times, announcing winners and general promotional informationAssists in executing promotional drawings and promotional games (wheel spinning, cash cage etc.) and identify winner(s) by verifying player’s card and valid IDCommunicates with appropriate departments (poker, bingo, etc.) name(s) of guest(s) which have been drawn for promotions as well as the confirmed winner(s) of promotions and any unclaimed prizes.Logs all winners and unclaimed prizes on manual promotion forms for tracking and “tag” winners of promotions via the computer-based system (Konami).Distributes and logs promotional collateralLogs customer account the distribution of promotional items (e.g., jackets, hats, shirts, gaming packages, match-plays, coupons, gifts, generic player cards, etc.)May be asked to attend and promote the Casino at offsite promotional eventsDistributes promotional items and maintains a zero-variance inventoryProvides general information to guests about the Casino and all Casino promotions and eventsMakes general information announcements and pages customers using a PA system.Operates the Box Office to sell tickets and provide general information for all ticketed concerts and eventsResponsible for Box Office cash, credit card, coupons, vouchers, and redemption formsMust balance box office cash drawer and reconciling paperwork for accounting and auditing purposes with zero-variance of all tendersFollows service standards set forth by management to elevate guest experience.Performs other duties as assigned.Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.Additional ResponsibilitiesA quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.Team members in this capacity:Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.Key Performance IndicatorsThis position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.Knowledge, Skills, and AbilitiesStrong communication skillsWorks effectively with the general publicAbility to deescalate and diffuse volatile guest situations.Maintains a high level of professionalismProvides excellent guest service including professional enthusiasm for the productBuilds strong guest relationships through personalized service.Relays from memory and/or references procedure manual regarding all official rules and regulations for events and promotions to Players Club membersUses common sense with guests, internal personnel, vendors, and any other individuals regarding chain of command for pertinent information about any promotions, rules and regulations for the Player’s Club and casinoIdentifies and reports fraudulent activity of Player’s Club membersProven exemplary customer service, sales, and/or marketing skills.Ability to work all hours, including weekends and holidays.Ability to organize thoughts and write clearly and concisely in order to complete documents, forms, logs and account reconciliation sheets.Ability to stand for long periods of time.Ability to adhere to strict service standardsAbility to lift heavy merchandiseKnowledge of computer systems and use of Windows operating systemsAbility to quickly learn various computer applications, data processing and data entryEducation and ExperienceRequired:High School Diploma or GED certification.One (1) year of customer service experience.Six months previous money handling experienceMust be at least 21 years of age.Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.License/Certifications/RegistrationsMust be able to obtain and maintain the required STGC Gaming LicenseWill require a pre-employment and random drug screening.Physical Requirements/Working ConditionsThe following selected physical activities are required to perform the essential functions of this positionPhysical RequirementDescriptionPullingUsing upper extremities to exert force to draw, haul, or tug objects in a sustained motion.PushingUsing upper extremities to press against something with steady force to thrust forward, downward, or outward.ReachingExtending hand(s) and arm(s) in any direction.SeeingThe ability to perceive the nature of objects by the eye.WalkingJob requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.SittingParticularly for sustained periods of time.StandingParticularly for sustained periods of time.StoopingBending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.TalkingExpressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.Working Conditions Required:Work is performed indoors and outdoors.Work hours subject to change with overtime work required.Must be able to work long hours under stressful conditions.Subject to hazards, which may cause personal bodily harm: smoke, common colds, influenza, dust, odors and elevated noise levels.Tasks may be performed on uneven, inclined, hard and soft-carpeted floors, cement structures and surfaces.Duties may involve walking or standing for long periods of time.Must be able to lift 50 lbs.Specific required movements include the following:Trunk-bend, twist, rotate, push, pull, and carryArms-reach, carry, push, pull, lift, twist, and rotateLegs-lift, push, pull, twist, and rotateHands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.