Player Card Retail Cashier - Starting at $23.49 per hour

del Lago Resort & Casino; Village of Waterloo (NY); On-site; Full time

Job summary

A leading company in the hospitality sector is seeking a Player Card Retail Cashier. This role involves providing exceptional guest service, managing Players Card database entries, and maintaining retail operations. Candidates should possess strong communication skills and a high school diploma. Join a dynamic team that values excellence and hospitality.

Qualifications

• At least 1 year of customer service experience or equivalent education and training.

Responsibilities

• Serve as guest contact and key data entry clerk for Players Card database.
• Execute guest loyalty and marketing programs.
• Maintain knowledge of special events and promotions.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Job description

Player Card Retail Cashier - Starting at $24.84 per hour

Join to apply for the Player Card Retail Cashier - Starting at $24.84 per hour role at del Lago Resort & Casino

Position Summary

Serve as guest contact and key data entry clerk for Players Card database information. Provide retail services in the gift shop.

General Accountabilities

1. Increase the value of the del Lago brand through excellence, excitement, and hospitality.
2. Identify and gather information on valuable guests through observation, analysis, and personal contact.
3. Execute guest loyalty, relationships, and direct marketing programs. Respond to guest requirements.
4. Perform data entry tasks related to Players Club memberships accurately and efficiently.
5. Record and report database information to management and assist in database updates.
6. Maintain thorough knowledge of all special events, promotions, advertising campaigns, and community events.
7. Display superior people skills and project a confident, mature presence.
8. Conduct informal surveys and queries.
9. Become an expert in the player tracking system software.
10. Follow all standard operating procedures and cash handling protocols.
11. Maintain inventory and ensure retail merchandise presentation is neat and organized.
12. Perform duties related to inventory stocking.

Working Conditions

• Communicate effectively with team members, guests, and external contacts.
• Work effectively in a fast-paced environment.
• Move around work areas efficiently.
• Work long hours, including nights, weekends, and holidays.
• Remain seated or stand for extended periods.

Job Qualifications

High school diploma or GED required. At least 1 year of customer service experience or equivalent education and training.

Reasonable accommodations may be provided for individuals with disabilities.

Compliance Responsibilities

• Attend required training sessions.
• Obtain necessary licenses.
• Perform duties in compliance with laws and regulations.
• Ensure minors do not gamble, loiter, drink alcohol, or purchase tobacco in gambling areas.
• Understand and follow property policies, laws, and regulations.
• Be familiar with programs addressing problem gambling.
• Investigate and report violations or fraud.
• Report acts of wrongdoing.