Player Attendant

PENN Entertainment; Youngstown (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and fun-loving team at an exciting industry leader where your skills in money handling and customer service will shine. This role offers the opportunity to engage with guests, explain wagering rules, and ensure compliance with gaming regulations. You'll be responsible for processing wagers accurately and efficiently, managing cash transactions, and providing top-notch service to customers. If you have a passion for sports and enjoy a fast-paced environment, this is the perfect opportunity to grow your career in a supportive and vibrant workplace.

Qualifications

• General cashiering background or prior money handling experience preferred.
• Ability to respond calmly and make rational decisions when required.

Responsibilities

• Explain wagering rules and procedures to guests.
• Efficiently process all pari-mutuel wages in the tote system.
• Maintain and reconcile bank for assigned shift.

Skills

Money Handling

Customer Service

Problem Solving

Knowledge of Sports

Cashiering

Education

High School Diploma

Tools

Tote System

Jet Sort

Coin Roller

Credit Card Cash Advance Systems

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast-paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

WE LOVE OUR WORK.

• Explain wagering rules, including betting lines and odds, and procedures to guests.
• Efficiently and accurately process all pari-mutuel wages in the tote system.
• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensure compliance to applicable jurisdictional gaming statutes and regulations.
• Write sports tickets in an accurate and timely manner.
• Create and enter player tracking cards.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
• Exchange cash and coins in accordance with established procedures.
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.
• Assist guests with credit applications.
• Verify credit approval for casino departments.
• Perform credit card cash advances.
• Issue and receive payments.
• Cash personal, travelers, and payroll checks in compliance with approved procedures.
• Count down bank or window at end of each shift and reconcile to the draw amount.
• Complete a blind drop on all revenues collected during the shift.
• Operate assigned bank or window according to department and regulatory guidelines.
• Complete all required shift paperwork according to internal control standards.
• Record any applicable cash transactions that are required by Federal Law.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties.
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
• Manage difficult guest situations; respond promptly to guest needs; seek guest feedback to improve service; respond to requests for service and assistance; meet commitments.
• Stock stations with adequate supplies; keep all stations neat and clean.

BRING US YOUR BEST.

• General cashiering background or prior money handling experience preferred.
• Previous experience in race and sportsbook preferred.
• Working knowledge of sports.
• Knowledge of tote system to place customer bets.
• Must have previous experience with jet sort, coin roller, check cashing, and credit card cash advance systems.
• Efficiency and accuracy when entering guests wagers and paying out winners.
• Ability to respond calmly and make rational decisions when required.
• Ability to learn and comply with department, property, and regulatory policy and procedure.
• Other duties, as needed.

STARTING SALARY

$13.25 an hour

Equal Opportunity Employer