Play Specialist

Electric Playhouse; Las Vegas (NV); On-site; USD 24,000 - 30,000; Full time

Job summary

Electric Playhouse in Las Vegas seeks a friendly guest services associate to educate guests about experiences and help maintain welcoming areas. You will assist in play, retail and entry spaces while keeping admissions and front lobby/cafe area clean and inviting.

You will learn all available games and experiences to guide guests, deliver high levels of customer service, and support coordination with events, groups and staff.

Job description

• Educate guests about the Electric Playhouse and what we have to offer
• Assist in maintaining the play, retail and entry areas
• Maintain cleanliness of admissions and front lobby/cafe area
• Maintain cleanliness of play areas and all recreational spaces
• Maintain stock levels and presentation of any advertising paraphernalia and retail items
• Coordinate with ticketing attendants, Event coordinators, and Management for any special events and / or immersive dining experiences or special groups
• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, safety concerns, special circumstances, missing items, or alleged theft.
• Performs weekly and monthly inventories
• Learn, understand and demonstrate all available games and experiences to guests
• Learn and execute a standard of friendly active play for all ages of customer
• Performs other job-related duties as assigned.