Platform Tech Support VP - Client-First, Remote, Equity

Icapitalnetwork; New York (NY); Hybrid; USD 115,000 - 150,000; Full time

Benefits offered by this job

Employer-matched retirement plan

Subsidized healthcare

Unlimited paid time off (PTO)

Annual performance bonus

Job summary

iCapital is searching for a motivated Assistant Vice President or Vice President to join the Platform Technology Support team in New York. This role focuses on client technical support and operational efficiency, ensuring high-quality service for iCapital's digital platform.

The successful candidate will have 8-12+ years of relevant experience, strong communication skills, and a Bachelor's degree. The position offers a competitive salary, equity, and extensive benefits including healthcare and unlimited PTO.

Qualifications

• 8-12+ years of experience in client technical support or data operations.
• Strong ability to prioritize and manage time effectively.
• Demonstrated ability to work independently and collaboratively.
• Experience with analyzing technical problems and providing solutions.
• Familiarity with FinTech and alternative investments preferred.

Responsibilities

• Execute end-to-end technical deliverables on platform engagements.
• Manage daily workflows ensuring client satisfaction.
• Collaborate with various teams for platform success.
• Respond to technical inquiries through a ticketing system.
• Document processes and best practices for operational improvements.

Skills

Client technical support

Data operations

Programming

Strong communication skills

Time-management

Analytical skills

Attention to detail

Education

Bachelor’s degree

Tools

Ticketing systems

Data integration tools

Job description

iCapital is searching for a motivated Assistant Vice President or Vice President to join the Platform Technology Support team in New York. This role focuses on client technical support and operational efficiency, ensuring high-quality service for iCapital's digital platform.

The successful candidate will have 8-12+ years of relevant experience, strong communication skills, and a Bachelor's degree. The position offers a competitive salary, equity, and extensive benefits including healthcare and unlimited PTO.