Platform Specialist

Ingram Micro; Buffalo, Northern (NY, KY); Hybrid; USD 44,000 - 70,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan and company match

Paid time off

Job summary

Ingram Micro is seeking a Platform Specialist to support sales operations by ensuring accurate order processing and efficient execution. You will collaborate with Sales, Customer Service, Vendor Partners, and internal stakeholders to resolve issues and drive customer satisfaction.

This role emphasizes accuracy, problem solving, and customer focus in a fast-paced, metrics-driven environment, with opportunities to mentor teammates and contribute to business growth.

Qualifications

• 3+ years in orders processing or sales operations.
• Experience with multiple systems and platforms.
• Strong attention to detail in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Process and manage customer sales orders, change orders, and related transactions.
• Review and verify orders for pricing, licensing, and policies.
• Support inside and outside sales with operational, administrative, and customer support.
• Monitor accounts and activity to identify trends and issues.
• Prepare and deliver quotes for products, services, and licensing.
• Coordinate with cross-functional teams to resolve issues.
• Analyze data and generate sales performance reports.
• Troubleshoot non-routine issues and suggest process improvements.
• Provide guidance and mentoring to less experienced teammates.
• Maintain high accuracy while meeting productivity and service expectations.

Skills

Order processing

Attention to detail

Sales operations support

Data analysis

Communication

Cross-functional collaboration

MS Excel

Education

Associate degree

High School Diploma

Bachelor's degree preferred

Tools

CRM systems

ERP systems

Order management software

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

About the Role

About the Role As a Platform Specialist, you will play a critical role in supporting sales operations by ensuring customer orders are processed accurately, efficiently, and within established service level expectations. You will work closely with Sales, Customer Service, Vendor Partners, and internal stakeholders to manage order execution, resolve issues, maintain account activity, and provide operational support that directly impacts customer satisfaction and business growth.

This position is ideal for a detail-oriented professional who enjoys working in a fast-paced, metrics-driven environment where collaboration, problem solving, and customer focus are essential to success.

What You'll Do

• Process and manage customer sales orders, change orders, and related transactions with accuracy and efficiency.
• Review and verify orders to ensure compliance with company policies, procedures, pricing, and licensing requirements.
• Support inside and outside sales teams by providing operational, administrative, and customer support.
• Monitor assigned accounts and overall account activity to identify issues, trends, and opportunities for improvement.
• Prepare and deliver product, service, and licensing quotations for customers and sales teams.
• Manage lead and order activity within assigned territories, customer segments, or business areas.
• Coordinate with Customer Service, Sales Management, Vendor Partners, and cross‑functional teams to resolve order and account‑related issues.
• Analyze data and generate reports related to sales performance, account activity, operational metrics, and market conditions.
• Troubleshoot non‑routine issues, determine appropriate resolutions, and recommend process improvements.
• Provide guidance, support, and informal mentoring to less experienced team members.
• Maintain a high level of accuracy while meeting productivity, quality, and service expectations.

Required Qualifications

• Associate degree and 3+ years of relevant professional experience; or High School Diploma/GED and 5+ years of relevant experience.
• Experience processing orders, managing transactions, supporting sales operations, or supporting customer accounts.
• Strong attention to detail with a demonstrated ability to maintain accuracy in a fast-paced environment.
• Experience working with multiple systems, tools, and platforms to manage customer or sales‑related activities.
• Ability to analyze information, identify issues, and make sound business decisions.
• Strong verbal and written communication skills.
• Proven ability to prioritize competing responsibilities and meet deadlines.
• Proficiency with Microsoft Office applications, including Excel.
• Ability to work independently while collaborating effectively with cross‑functional teams.
• Customer‑focused mindset with strong organizational and problem‑solving skills.

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Experience supporting technology, software, cloud, licensing, distribution, or channel sales organizations.
• Experience creating product quotes, pricing proposals, or licensing recommendations.
• Knowledge of CRM, ERP, order management, or sales support systems.
• Experience generating reports, analyzing operational data, and identifying trends.
• Previous experience mentoring, coaching, or training team members.
• Experience working in a metrics‑driven sales support or customer operations environment.

Why Join Us

Make a direct impact on customer and sales success. Collaborate with talented teams across sales, operations, and customer support. Gain exposure to a wide range of products, partners, and business functions. Develop new skills and grow your career through continuous learning and professional development opportunities. Work in an environment that values teamwork, innovation, accountability, and customer focus.

Base Pay

The typical base pay range for this role across the U.S. is USD $43,800.00 - $70,100.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

Benefits

• At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long‑term incentives.
• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short‑term and long‑term disability coverage, basic life insurance, and wellbeing benefits, among others.

Eligibility

Please be prepared to pass a drug test and successfully pass a pre‑employment (post offer) background check.

Equal Opportunity

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

With us, you’ll make technology happen in surprising ways. It’ll be a fun journey! Learn more at http://careers.ingrammicro.com

It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.