Platform Research Specialist

Numerator / Market Track, LLC; United (PA); Remote; USD 50,000 - 55,000; Full time

Job summary

A market research innovator is seeking a Platform Research Specialist to join their team remotely. This role focuses on ensuring the quality of surveys executed for clients and involves direct support and collaboration with stakeholders. The ideal candidate has strong communication skills, a Bachelor’s degree, and experience with survey software. This position offers competitive salary and benefits, promoting both professional and personal development.

Benefits

Recharge Days

Maximum flexibility policy

Wellness resources

Development opportunities

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and organizational capability.
• Client-service mentality with a 'can do' attitude.

Responsibilities

• Responsible for client-submitted questionnaire quality-control reviews.
• Provide professional customer support and guide clients on web-based platforms.
• Contribute to internal initiatives for research operational efficiencies.

Skills

Written and verbal communication skills

Attention to detail

Organizational capability

Client-service mentality

Ability to work independently

Collaborative team-oriented focus

Education

Bachelor's Degree or equivalent

Tools

Qualtrics

Decipher

Alchemer

SPSS

Job description

Overview

Platform Research Specialist – Remote (United States)

Req#: 606102

We’re reinventing the market research industry. Let’s reinvent it together. At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

The salary for this role is $50,000 - $55,000/year + Bonus. This role requires working Monday through Friday from 10 AM to 6 PM PT / 11 AM to 7 PM MT / 12 PM to 8 PM CT. Occasional Saturday work may be required, and schedules will be provided in advance whenever possible. Please do not apply if you are unable to work these hours, as they are an essential function of this role.

Job Description

As a Platform Research Specialist with Numerator Customer Enablement, you’ll play an integral role in delivering the highest quality survey experience for our clients and panelists with Verified Voices In-Platform Research. Numerator Verified Voices In-Platform Research is a Do-It-Yourself online platform used by clients to execute survey research with tremendous speed and savings. In this role, you will ensure projects submitted by clients are executed with our high-quality standards and survey best practices. This is a fantastic opportunity for a candidate interested in a career in research driven by powerful technology and proprietary data.

Your responsibilities will include operational delivery of client-submitted surveys, application of survey standards within questionnaire design, assisting clients in use of the Numerator research platform, and supporting internal Numerator stakeholders in the use, promotion and growth of the platform.

You’ll be joining a fast-paced organization responsible for delivering over 1,000 client survey projects annually. Team members are developed to make quality control decisions independently, while also working in a highly collaborative environment partnering across many internal and external stakeholders.

What You’ll Do

• Responsible for client-submitted questionnaire quality-control reviews, applying survey best practices, ensuring survey respondents have a clear, concise survey experience, resulting in more reliable data for our clients.
• Application of custom programming and sampling needs, ensuring error-free data collection.
• Provide professional customer support through knowledgeable, prompt and thorough responses to client inquiries ensuring customer satisfaction.
• Guide client users on Numerator's web-based platforms to navigate the system, interpret results and provide advisory support based on business need while maintaining a professional and empathetic attitude.
• Maintain Numerator’s superior quality standards at every stage of the project, while facilitating the speed associated with Numerator Verified Voices In-Platform Research.
• Creative troubleshooting and proactive communication with internal and external stakeholders throughout project execution.
• Contribute to internal initiatives that push Numerator Verified Voices In-Platform Research forward in operational efficiencies, client support tools and educational materials.

Skills & Requirements

• Excellent written and verbal communication skills
• Bachelor’s Degree or equivalent
• Previous experience with survey software (Qualtrics, Decipher, Alchemer, SPSS, others)
• A client-service mentality, with a “can do” attitude
• Strong attention to detail and organizational capability with an ability to prioritize
• Thrives in a fast-paced, growth-oriented environment
• Highly collaborative team-oriented focus
• Ability to work independently with minimal supervision/review of work
• Previous experience providing familiarity with consumer questionnaire design is a plus, but not required

There is strength in numbers - We are the Numerati

Numerator is 2,000 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.

Being part of the Numerati means that we’ll take care of you! From Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more — we’re always finding ways to better support, celebrate and accelerate our team.